Employee Services HR Manager (MA26046)

Employee Services Manager

Develop and lead an employee services function delivering consistent, compliant, and scalable services, while enabling HR Business Partnership and Centers of Excellence (COEs) to focus on strategic work to achieve the Company's business goals and objectives

Design, implement, and evolve TMEIC's 1HR model, ensuring clear roles, responsibilities, and hand offs between Shared Services, HR Business Partners, and COEs, in partnership with HR leadership

Serve as a strategic partner to HRD, HRBPs and COE leaders, translating business and functional needs into scalable employee service solutions

Drive change management efforts associated with new HR processes, systems, and service delivery approaches across TMCA

Contribute to long term HR strategy by identifying opportunities to improve efficiency, consistency, compliance, and employee experience

Implement and manage a tiered HR support model

Define, and provide insights around employee services satisfaction metrics such as responsiveness, and first contact resolution

Develop and maintain HR knowledge articles, FAQs, and process guides

Partner with HR Systems to expand employee and manager self service

Reduce dependency on manual support through documentation and automation

Manage operational performance of HR vendors, as assigned

Facilitate negotiations and execute contracts with external vendors, in collaboration with internal and external legal resources, as applicable

Own the administration and continuous optimization of HRIS platforms, ensuring data accuracy, system integrity, real-time activity tracking, and delivery of actionable management reports

Develop, analyze, and maintain regular and accurate recruitment data extracts and reports, and provide executive summary to support decision making, using available business tools

Facilitate training regarding HR practices, compliance, and employment law as applicable

Ensure compliance with legal and regulatory requirements throughout the recruitment process

Consult with and advise managers, and others, as applicable on HR business process

Provide consultative, administrative, and technical guidance in the development and implementation of HR programs, as applicable

Identify, develop, recommend, implement and update methods and materials to improve HR programs and communication

Monitor and report on human resource trends, best practices, and legislative issues and changes to management

Bring full effort to bear on tasks assigned by manager

Give manager best advice

Give earliest notice when work cannot be delivered as specified

Cooperate and collaborate with peers and interact cross-organizationally as specified by manager

Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment

Comply with all Company policies, practices, and procedures and all regulations and laws

Recommend viable improvements proactively

Ensure effective utilization of business tools and processes

Build and lead a team of committed and capable employees

Plan for, appropriately assign, resource, and integrate the work of the team

Lead, expect, and implement continuous improvement

Own the output of the team

Ensure team members fulfill functional and general employee accountabilities

Exercise effective managerial leadership to include

Two-way managerial team working

Fair and just treatment of direct reports

Context setting

Planning

Task assignment

Ongoing performance management

Coaching

Selection and orientation

De-selection and dismissal