Medical Assistant

Medical Assistant

Join our winning team, honored on Forbes' list of America's Best Startup Employers for 2025! The Helper Bees (THB) was created to fill an obvious need in an underserved community. Inspired by love and brought to reality through passion and determination, The Helper Bees was founded to empower older adult citizens and their families in their search for quality, affordable in-home care providers. We do this by providing older adults the ability to easily review, choose, and access affordable quality in-home helpers.

The Helper Bees mission is to be the best in the world at finding & fulfilling the needs of older adults.

At THB, we define our company culture through our Core Values:

• Quickly iterate through solutions - We move at a fast pace which requires quick iterations to find a path to a repeatable solution
• Seek ways to create immediate impact - Be thoughtful and proactive in how you make an impact on your team. Actively look for ways to make a fast, positive impact.
• Bee the teammate you want to work with - We work as a team, help each other and encourage each other
• Ask questions, answer questions - You can't iterate through solutions if you don't ask the right questions which is why there is an expectation that questions should be asked. When you know the answer, being a good teammate means chiming in to get others up to speed.
• Take the time to celebrate wins - It's so easy for a team that is heads down to forget about all the great things they've accomplished. That's why we make it a priority to remind ourselves to create space to celebrate wins, big or small.

Job Summary:

The Medical Assistant conducts face-to-face In-Home Health Evaluations in Members' homes. This role focuses on accurate clinical data and sample collection, supporting telehealth visits with a delegating clinician, and ensuring that Members receive clear, helpful information and documentation following each evaluation. The Medical Assistant will travel daily to Member homes, work independently in the field, and use THB tools and workflows to deliver a consistent, high-quality experience.

Duties/Responsibilities:

• Travel to Member homes to perform scheduled In-Home Health Evaluations as directed by the delegating clinician.
• Perform data collection, including vital signs and other evaluation data, as delegated and in compliance with Applicable Requirements and policies.
• Perform sample collection and shipping, including point-of-care or at-home diagnostic and/or preventive screenings as directed by the delegating clinician (e.g., estimated glomerular filtration rate (eGFR), urine albumin-to-creatinine ratio (uACR), hemoglobin A1c (HbA1c), fecal immunochemical test (FIT) kits), ensuring accurate labeling, handling, and timely shipment.
• Initiate and end video visits between the delegating clinician, the Medical Assistant, and the Member, ensuring all parties are connected, informed, and able to participate effectively.
• Complete leave-behind documents for the Member based on guidance communicated by the delegating clinician, ensuring information is clear, accurate, and easy for the Member and caregivers to understand.
• Obtain required Member signatures (e.g., consents, acknowledgments, visit documentation) using approved THB processes and technology.
• Document all evaluations, observations, and clinical activities in THB's designated systems in a timely, accurate, and complete manner.
• Maintain equipment, supplies, and testing materials in good working order; follow infection control, safety, and quality procedures at all times.
• Communicate promptly with the delegating clinician and THB team regarding clinical concerns, safety issues, or barriers encountered during visits.
• Bee a culture cultivator, living out all of The Helper Bees Core Values and fully understanding our Mission & Vision.
• Other duties as assigned.

Performance Metrics:

• Evaluation Quality & Compliance: Accuracy and completeness of documentation, vitals, and sample handling; adherence to clinical protocols and directions from the delegating clinician.
• Member Experience: Member satisfaction with In-Home Health Evaluations and telehealth interactions, measured through feedback and survey results.
• Operational Reliability: On-time arrival to visits, completion rate of scheduled evaluations, and timely submission/shipping of samples and documentation.

Required Skills/Abilities:

• Strong clinical skills in obtaining vital signs, basic evaluations, and specimen collection within scope of practice and delegation.
• Comfort performing in-home visits, working independently in the field, and providing care in diverse home environments.
• Ability to use tablets, smartphones, and video platforms to initiate and support telehealth visits and capture documentation.
• Excellent interpersonal and communication skills, with the ability to build rapport and communicate clearly with Members (often older adults) and caregivers.
• Strong attention to detail and ability to follow clinical protocols, documentation standards, and safety procedures.
• Reliable time management skills to manage daily routes, visit schedules, and follow-up tasks in a fast-paced environment.
• Ability to maintain strict confidentiality of Member information and comply with privacy and security requirements.
• Valid driver's license, reliable transportation, and willingness to travel throughout the Little Rock, AR area for home visits.
• Must be 18 years of age or older.

Education and Experience:

• High school diploma or equivalent required.
• Medical Assistant certification/registration (CMA/RMA or equivalent) required.
• 12 years of experience in a clinical setting (e.g., primary care, home health, community health, diagnostics, or similar) preferred.
• Experience with specimen collection, handling, and shipping and/or point-of-care testing strongly preferred.
• Experience working with older adults or in home-based care is a plus.

Work Location and Schedule

• Field-based role serving Members in Little Rock, Arkansas and surrounding areas.
• Requires frequent daily travel to Member homes; occasional variation in schedule based on Member availability and business needs.
• Some documentation and coordination may be completed remotely from a home-based workspace that supports privacy and professional communication.

Physical Requirements:

• Ability to drive and travel regularly to and from Member homes throughout the Little Rock area.
• Ability to stand, walk, bend, and move within Member homes for extended periods during visits.
• Ability to lift, carry, and transport clinical equipment and supplies (typically up to 2530 pounds).
• Ability to communicate information and ideas so others will understand; must be able to exchange accurate information in these situations.
• Ability to observe details at close range, including reading instruments, labels, and electronic documentation on a tablet or similar device.
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.

The Helper Bees is committed to building a workplace where diversity, equity, and inclusion are valued and prioritized. We are an equal opportunity employer that welcomes all qualified applicants without discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any non-merit based or legally protected grounds.

The Helper Bees provides reasonable accommodations to qualified individuals with disabilities during the job application and interview process. To request accommodation, please let your recruiter know.

As part of our standard hiring process, selected candidates may be required to undergo a background check and/or drug screen. The Helper Bees adheres to applicable federal, state, and local laws regarding these screenings, and the results will be considered in accordance with applicable regulations.

The Helper Bees was recently made aware of a fraudulent entity posing as our organization and requesting personal information. Please be aware of and protect yourself from scams. Visit the careers page of our website to view all current job openings.