The Director, Client Partner Experience has primary accountability for an assigned portfolio of client accounts, including service delivery, client satisfaction and retention, revenue generation and profitability. This role serves as a key people leader with responsibility for contributing to building and supporting a culture of inclusion and high team member engagement.
Essential job functions include conducting regular visits to clients in assigned portfolio, ensuring direct resolution of client issues, developing strategic client retention initiatives, partnering with global customer experience teams to ensure service excellence, and participating in the acquisition of new clients.
Education: Bachelor's degree in marketing, Business Administration, Real Estate, or related field required.
Training and experience: 7-10 years' progressive growth in the relocation industry and a minimum of two years account management experience in a relocation management company. Broad knowledge of relocation industry and deep knowledge of the Company's service offerings and client relationship management processes. Ability to build client trust through relationship management, resolve high stress client issues, juggle multiple tasks, solve practical problems, read and analyze reports, communicate effectively, and travel independently for company business.
Work/Physical Environment: Office setting and/or home office work environment. Team members must be able to operate standard office equipment, work on the computer, on the phone speaking with customers, and work under deadlines. Must be able to travel independently for company business as required/requested and manage at least ten pounds of luggage without assistance. Reasonable accommodation may be made to enable team members with disabilities to perform the essential job functions.
Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Director, Client Partner Experience • Walnut Creek, CA, United States
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