Job Summary
The Front Office Supervisor serves as the primary liaison between our guests and the hotel, embodying our commitment to Outrageous Hospitality. Positioned at the desk during their shift, the Front Desk Lead ensures smooth daily operations, leads by example in service excellence, and empowers fellow agents through positive leadership. While not a supervisor, the Front Desk Lead is the "go-to" expert for guest experiences, handling concerns promptly, supporting team communication, and ensuring the highest standards of hospitality are consistently delivered. This is a non-exempt (hourly) position.
Key Responsibilities
Guest Experience & Service Excellence
Operational Excellence
Leadership by Example
Skills, Abilities & Qualifications
Additional Details
This position may require working weekends, holidays, or variable shifts based on business needs.
The statements listed are intended to represent the key duties and level of work being performed. They are not intended to be all responsibilities or qualifications of the job. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, or other protected class. Those who are ineligible to work in the United States will not be considered.
Front Office Supervisor (Full-Time) - TownePlace Suites Elk Grove • Elk Grove, CA, USA
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