Director Patient Care Services- Critical Care

Sign-on bonus and Relocation Available!

Tucson Medical Center (TMC) is Tucson’s only non-profit community owned hospital. Employees choose to work at TMC because of our of integrity, community, dedication, and compassion which we show through the exceptional care we provide to our patients and our community. Our passion for caring for the Tucson community has expanded over the last to include community partnerships, new medical specialties, and medical clinics to further provide the care our community deserves.

At Tucson Medical Center, we are looking for leaders who want to foster a culture of quality and safety, while also cultivating authentic relationships with their staff and colleagues. TMC is a family style atmosphere that lends its self to the servant leadership perspective. If you have a passion for patient care, mentorship, and community Tucson Medical Center is the right place for you.

Why Join Tucson Medical Center?

We don’t only care for our patients, we care for our TMC family too. As a member of our family you can expect to enjoy a wide variety of benefits. In addition to all the benefits you would expect from a leading medical facility (medical, dental, vision, 401K with match) we also provide:

·Management Incentive Plan

·Family Style Atmosphere with a Supportive Team

·Competitive Pay

·Career Growth Opportunities

·Tuition Reimbursement

·Health and Wellness Coaching

·Extensive Onsite Gym for $12.00 a Month

SUMMARY:

This position leads the ICU, Post Critical Care, two Cardiac Units and Respiratory Services with a total of 290 FTEs. Assists in the organization and administration of Patient Care Services within Critical Care. Analyzes nursing and ancillary services to improve quality of patient care and attains maximum utilization of staff time and resources. Assumes other responsibilities delegated by Chief Nursing Officer.

ESUMMARY:

Assists in the organization and administration of Patient Care Services. Analyzes nursing and ancillary services to improve quality of patient care and attains maximum utilization of staff time and resources. Assumes other responsibilities delegated by Chief Nursing Officer.

ESSENTIAL FUNCTIONS:

Key Expectations for this Leader

The selected leader must demonstrate:

• Strong accountability leadership
  Ability to set clear expectations, hold leaders and staff accountable, and address performance concerns directly and constructively.
• Operational and clinical credibility
  Deep Med-Surg experience with a track record of improving quality, safety, and throughput metrics.
• Change management expertise
  Proven ability to lead teams through ambiguity, align leaders, and implement sustainable changes.
• Culture and team reset capability
  Ability to rebuild trust, increase engagement, and establish a high-reliability, ownership-driven culture.
• Leader coaching and “managing up”
  Skilled in developing frontline leaders while also effectively aligning and influencing senior leadership.
• Bias for action
  Quickly identifies gaps, prioritizes work, and executes against clear deliverables within defined timelines.

Core Responsibilities (Director of Patient Care Services)

• Provides 24/7 leadership and oversight of assigned patient care areas
• Accountable for clinical quality, patient safety, regulatory compliance, and patient experience
• Leads staffing, workforce planning, and productivity management
• Ensures adherence to evidence-based practice and organizational policies
• Develops and coaches nurse managers and frontline leaders
• Drives operational efficiency, throughput, and resource utilization
• Fosters a culture aligned with high reliability principles, teamwork, and accountability
• Partners with executive leadership to align departmental performance with strategic priorities

MINIMUM QUALIFICATIONS

EDUCATION:Master’s degree in Nursing or related field required.

EXPERIENCE: Eight (8) years of nursing experience in an acute care setting required.

LICENSURE OR CERTIFICATION: Current RN licensure permitting work in the State of Arizona required.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of critical care techniques, tools and responses required to ensure optimal patient care.
• Knowledge of processes and procedures to follow during a rapid response, code, or stroke call.
• Knowledge of surgery specialties and how to prepare, assess and provide post-operation patient care to ensure best practices are followed.
• Knowledge of infectious diseases, OSHA and CMS requirements, microbiology and surveillance practices for infection control.
• Skill in evaluating performance and recommending improvements.
• Skill in developing and managing budgets.
• Skill in developing training materials and educating staff in the proper responses for critical care issues.
• Skill in the use and maintenance of computer systems and programs, especially NRCPR, PC File and Folder, Word, EXCEL, e-mail and attachment capabilities, Outlook, and PowerPoint.
• Skill in communicating with staff involved in critical care, and physicians to ensure the proper care of patients.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to complete routine reports and correspondence.
• Ability to listen and accurately interpret others’ communication or instructions to take appropriate action.
• Ability to speak and communicate effectively.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables.