AC Hotel Santa Clara - Operations Supervisor

Operations Supervisor

The operations supervisor will primarily be responsible for operational tasks and supervising others in their operational assignments at the hotel, under the direction of the general manager (or assigned hotel leadership). This role will ensure guest satisfaction and the efficient operation of the hotel by assisting back of the house operating departments. The operations supervisor may function to support a number of areas at the property including: housekeeping, f&b, front office, and banquets (as applicable by hotel). Other duties may be assigned as required by the business demand.

Qualifications:

• At least 2 to 3 years of progressive experience in a hotel or a related field required. High school diploma or equivalent required.
• Must have a valid driver's license for the applicable state.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be able to work well in stressful, high pressure situations, including ability to handle guest objections and disputes to satisfactory results.
• Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.

Job Responsibilities:

• Approach all encounters with guests and associates in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with aimbridge hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Maintain a friendly and warm demeanor at all times.
• Comply at all times with aimbridge hospitality standards and regulations to encourage safe and efficient hotel operations.
• Establish and maintain good communications and teamwork with fellow associate and other departments within the hotel (set example for other associates, be a team leader).
• Monitor all vip and special guest requests, as well as being familiar with all in-house groups.
• Fully comprehend and execute all relevant phases of the front desk computer system and checklist.
• Be familiar with p.m.s. system used in the hotel.
• Monitor and follow up on all servers/baristas/bartenders' cash overages and shortages (as applicable by hotel).
• Follow and enforce all aimbridge hospitality policies.
• Ensure employees are at all times, attentive, friendly, helpful and courteous to guests, employees and other managers.
• Assist in preparation of staff schedules according to business forecast, maintaining adherence to wage control, productivity standards and guest service scores.
• Assist food and beverage department, front desk operations and housekeeping department based on volume and need (as applicable by hotel).
• Assist in training of new hires and current associates on a regular basis.
• Assist the fom in ensuring that associates are following and maintaining aimbridge hospitality standards (i.e., answering phones, call-backs to guests, guest request log).
• Be familiar with emergency procedures and able to react to emergency situations by knowing locations of fire extinguishers and exits.
• Assist in monthly inventories and reconciliations.
• Immediately follow up on accidents, problems or guest complaints in the food and beverage department, as well as the front desk.
• Answer all guest inquiries in a timely and professional manner.
• Help maintain productivity levels at or above budgeted standards.
• Perform other duties and/or attend meetings or trainings, as required by management.
• Access to back of house areas of the hotel and sensitive information
• Demonstrated ability to handle cash, prepare and deposit cash drops, secure and balance bank
• Interact and occasionally have unsupervised contact with guests and/or colleagues
• Access and control to sensitive areas in the hotel premises, including the hotel safe, master keys and/or guestrooms, storage/liquor room, and secured file cabinets
• Drive safely on behalf of the company for business reasons
• Maintain a high level of trust and responsibility
• Represent the company with certain level of reputation and good character as well as exercise sound judgement

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering daily pay! Ask your recruiter for more details
• Medical, dental, and vision coverage
• Short-term and long-term disability income
• Term life and ad&d insurance
• Paid time off
• Employee assistance program
• 401k retirement plan

Property information:

Our hotel located just five miles from san jose international airport and minutes from some of the most innovative companies in silicon valley, ac san jose-santa clara offers elegant design and modern essentials for business and leisure travelers. Blending spanish roots and a european soul with the authentic local vibe of santa clara valley, the property is a sophisticated oasis away from the hustle and bustle of life. Designated as a leed silver certified hotel, the property features 188 guest rooms and suites across 7 floors and includes two meeting rooms, media salons, and 5,000 square feet of outdoor gathering space. Guests will enjoy on-site parking and a sophisticated patio experience with a swimming pool, outdoor fireplace and lounge seating.

About evolution hospitality: as the dedicated lifestyle vertical at aimbridge, evolution hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout north america. At evolution hospitality, our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. And it's this magical combination of brilliant, caring individuals that makes evolution hospitality the world-class operation it is today.