RCM Manager, Patient Billing

Join KabaFusion

Come join an exciting and innovative company that puts the "care" back in healthcare!

At KabaFusion, our patients come from all walks of life and so do we. We hire GREAT people, period! Our culture celebrates and supports the differences that make us unique. Here, it doesn't matter what your role is, your hard work and dedication is not only recognized but celebrated. Join us and find out why this is the place to excel and do your best work.

What started as a single pharmacy in 2010 has grown into KabaFusion becoming the largest privately held home infusion company in the country. We have a national network of pharmacies and nursing offices strategically placed to service 40+ states. Couple that with over 30 years of combined experience and it's no wonder why KabaFusion is the industry leader in home infusion.

Job Summary

This position is responsible for overseeing the daily operations of the patient billing and document control team, ensuring accuracy and efficiency, while ensuring a positive patient experience. This role provides leadership, guidance and performance oversight and is expected to maintain a thorough understanding of all tasks performed by the team to ensure proper guidance, quality control and operational consistency.

Essential Duties and Responsibilities

1. Oversee daily patient billing operations, including statement processing, payment posting, reconciliations, adjustments, and account follow-up accuracy.
2. Maintain staffing schedules and monitor availability to ensure adequate coverage during working hours.
3. Monitor Dialpad daily to review inbound calls, missed calls, call length, trends, and voicemail resolution within 24 hours.
4. Create, update, and maintain Standard Operation Procedures (SOPs) and Quick Reference Guides (QRGs), including the Patient Payment Portal and grievance/complaint procedures.
5. Address employee performance promptly and provide coaching, training, and support to maintain team standards.
6. Ensure staff are trained and consistently follow established workflows, standards, and quality expectations.
7. Participate in employee recognition programs to reinforce positive performance and team engagement.
8. Supervise, coach, and support billing staff based on call or work performance audit results.
9. Review analytics to assess workload distribution, productivity, staffing needs, and process gaps.
10. Ensure timely, professional responses to patient inquiries and provide oversight for structured payment plan negotiations.
11. Conduct call quality audits, track complaints and escalations, and ensure timely resolution and service excellence.
12. Ensure compliance with organizational policies, payer rules, regulatory requirements, and documentation standards.
13. Collaborate with internal departments to resolve discrepancies and improve customer satisfaction, workflows, and processes.
14. Other duties as assigned.

Job Requirements and Qualifications

Education:

• High School Diploma or GED required.
• Associate or bachelor's degree in healthcare industry, or a related field preferred; equivalent professional experience in a relevant industry may also be considered.

Experience:

• Minimum of three (3) years of experience in healthcare reimbursement, billing, or revenue collection cycle.
• Prior supervisory or team leader experience preferred.
• Proficient experience with Microsoft Office including Word, Excel, PowerPoint, Outlook, Teams, and/or electronic health care record software or billing system preferred.

Skills and Competencies:

Demonstrates strong initiative, planning, and organizational skills.

Adapts well to changing situations and maintains professionalism.

Works independently with minimal supervision and is self-directed.

Applies critical thinking and continuous-improvement mindset to daily work.

Leads with confidence and conceptual thinking when directing others.

Knowledgeable in payer policies, billing regulations, coding, and medical terminology.

Skilled in-patient billing methodologies, audit tools, and data analysis.

Demonstrates strong communication, leadership, and problem-solving abilities.

Adapts quickly to new systems, processes, and technology.

What we offer:

• Competitive compensation
• Benefits start on your 1st day of employment
• 401k w 4% match no waiting or vesting period
• PTO / Floating Holidays / Paid Holidays
• Company paid life insurance, short term disability
• Employee Assistance programs to help with mental health / wellness
• Learning & Development Programs
• Perks includes discounts on travel, cell phone, clothing and more
• Generous employee referral program

Join us and find out why this is the place to excel and do your best work.