SVP, Chief Claims Officer

Senior Vice President, Chief Claims Officer

The Senior Vice President, Chief Claims Officer provides strategic direction and leadership for the claims function and is responsible for helping develop and execute strategic plans that support the organization's business objectives.

Manage all claims-related matters as well as the analysis, reserve development and execution of claims strategies to deliver optimal loss cost management and customer satisfaction in support of overall business objectives and in accordance with performance standards

Collaborate with the Leadership Team in loss trend, coverage and exposure analysis for existing and new business opportunities

Oversee internal claims personnel to manage and achieve high standards of productivity, efficiency and alignment of organizational goals

Ensure compliance with all local, federal and state regulations related to claims while minimizing risk/exposure to the organization

Develop and implement appropriate claims strategy in conjunction with the President

Provide vision and leadership to the Claims organization, while cultivating a culture that excels in communication, collaboration and accountability

Lead the development, implementation and continuous planning of all claim metrics, processes, results and initiatives

Collaborate with Underwriting, Actuarial, Finance and other stakeholders to ensure knowledge sharing on market trends, legal changes and loss developments

Leverage resources, technology and processes to drive innovation through the use of predictive analytics

Understand and utilize internal claim best practices for proper and consistent claim performance, compliance and achievement of business goals

Work with the Leadership Team on cost containment strategies including allocated and unallocated expenses within the Claims operation

Create the Claims annual operational goals, objectives and budget

Directly manage first and third-party claims, as necessary

Supervise, audit and analyze the effectiveness of panel counsel to assure compliance with agreed upon metrics and recommend changes to the President, where necessary

Provide regular Claims updates to brokers and reinsurers, as necessary

Engage with clients to continually refine the company's understanding of client needs and requirements

Support new business initiatives and marketing efforts through service presentations to insureds, brokers and accounts in conjunction with Underwriting and Loss Control, as necessary

Ensure sound litigation management practices, including detailed review of legal bills using appropriate tools

Attend mediations, arbitrations, depositions and trials, as necessary

Participate in establishing, implementing, monitoring and reporting on corporate Claims goals

Approve settlement and reserve increases for claims

Monitor loss adjustment expenses to ensure efficient utilization of outside services, including use of independent adjusters or attorney involvement

Provide the President with regular status reports on large losses

Keep abreast of industry developments and monitor legislative and regulatory changes

Perform other duties and projects as assigned by the President

Qualifications:

10+ years of strategic leadership experience with responsibility for managing a claims operation

15 years of general claims experience with in-depth knowledge of industry best practices for adjudicating commercial property and casualty claims, ideally with expertise in general liability and product recall claims

Strong written and verbal communication, negotiation and interpersonal skills

Advanced analytical and problem-solving skills, with the ability to multi-task and independently prioritize competing demands and requests within given time constraints

Ability to exercise independent judgment, effectively make sound business decisions and resolve unique and challenging business problems

Demonstrated ability in the use of metrics and data to drive and assure continuous improvement and increased efficiencies

Strategic leadership

Claims management

Reserve management

Loss cost management

Predictive analytics

Litigation management

Budget management

Client relationship management

Data analysis and reporting

Cross-functional collaboration

Regulatory compliance

Operational planning

Communication and negotiation

Process improvement

Education Requirement:

Bachelor's degree required

Advanced degree preferred

Juris Doctor strongly preferred

Additional Company Details:

The Company is an equal employment opportunity employer. We do not accept any unsolicited resumes from external recruiting agencies or firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Additional Requirements:

Location and Travel: West Hartford, CT.

Sponsorship Details:

Sponsorship not Offered for this Role