Association Manager

About Innovative Property Solutions (IPS)Innovative Property Solutions exists to provide unparalleled property management and association management services throughout Eastern North Carolina. Our mission is grounded in the golden rule. We treat our clients, residents, Boards, vendors, and each other the way we would expect to be treated ourselves.We believe long-term growth and stability come from creating positive experiences. That belief guides everything we do, from how we communicate to how we support our team. We use a thoughtful blend of technology, ongoing professional development, and a passion for excellence to deliver consistent, high-quality service.Our team is the foundation of our success. We foster a supportive, respectful, and collaborative work environment where professionalism and people can thrive together. We value integrity, clear communication, accountability, and a solution-focused mindset. Simply put, we could not do what we do without our team, and we are intentional about creating a workplace where individuals feel valued, trusted, and empowered.If you are looking for a company that prioritizes culture just as much as performance, IPS offers an environment where your work matters and your growth is encouraged.Role SummaryThe Association Manager is responsible for the day-to-day management of a portfolio of 1218 single-family homeowner associations in Eastern North Carolina. This role serves as the primary liaison between the Board of Directors, residents, vendors, and IPS. The Association Manager ensures each association is managed in accordance with governing documents, Board direction, company standards, and applicable North Carolina requirements.This position requires prior association or property management experience and strong organizational, communication, and problem-solving skills.Key ResponsibilitiesResident and Board SupportServe as the primary point of contact for assigned associations, including residents and Boards of DirectorsRespond to resident and Board inquiries professionally and within company timelinesDraft and distribute community communications, notices, and remindersDe-escalate resident concerns while supporting Board decisions and policiesMeeting Coordination and PreparationAttend Board and Annual Meetings as assignedPrepare meeting agendas, management packets, and action item summariesProvide proactive Board updates and ensure follow-through on action itemsCompliance and DocumentationSupport enforcement processes in accordance with governing documents and company policyMaintain consistent documentation of violations, notices, and follow-up actionsCoordinate escalation when authorized by the Board or companyMaintain organized electronic files and accurate documentation in management softwareMaintenance and Common Area OversightConduct routine community reviews and document findingsCoordinate repairs, preventative maintenance, and project updatesRespond appropriately to emergencies and urgent after-hours issues per company policyVendor and Contractor ManagementObtain bids and proposals per Board directionMonitor vendor performance, confirm completion, and validate invoicesTrack contract renewal dates and ensure vendor insurance compliancePortfolio ExpectationsMaintain consistent communication standards across all assigned associationsPrioritize urgent safety, maintenance, and service interruption issuesUtilize standardized templates and processes for violations, ARC requests, and owner communicationsMaintain organized electronic records and complete documentationProvide proactive Board updates and clear project follow-throughManage vendor scheduling and performance across multiple service cyclesRequirementsPrior experience in association management is preferredValid drivers license and reliable transportationAbility to adapt to changing priorities and responsibilitiesStrong written and verbal communication skillsAbility to manage multiple priorities and communities effectivelyProfessional, calm, and solution-oriented approachComfortable working independently while collaborating with a teamWhat We OfferHealth insurance20 days of paid time offPaid holidays when the office is closedHybrid work opportunity following the initial training periodOpportunities for career growth and advancement within the companyA dynamic, supportive, and team-focused work environmentWhy Work With IPSSupportive, team-driven work cultureLeadership that values communication, training, and clarityOpportunities for professional growth and developmentHybrid flexibility after initial training periodA company that genuinely recognizes the importance of its peopleIf you are an experienced Association Manager who values teamwork, structure, and making a positive impact on communities, we would love to hear from you. How to Apply:If youre ready to step up and lead with vision and purpose, we want to hear from you! Please submit your resume and a cover letter detailing your experience and what excites you about this opportunity at Innovative Property Solutions to hr@ips-nc.com.recblid fwppql98n8lv6unpq012ybenmwuahs