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National Vision
Licensed Optician - Optical SpecialistNational Vision • Fort Myers, FL, US
Licensed Optician - Optical Specialist

Licensed Optician - Optical Specialist

National Vision • Fort Myers, FL, US
30+ days ago
Job type
  • Full-time
Job description

Job Description


The Optical Specialist is customer-facing role at the heart of the Eyeglass World in-store experience. This position brings the brand to life through confident service, attention to detail, and ownership of the final moments that matter most, from pre-exam support to eyewear readiness, fitting, and pickup. As a key member of the team, this role ensures every customer interaction feels seamless, elevated, and on-brand. This role blends customer connection, optical support, and finishing excellence to deliver consistent, high-quality experiences.

Essential Functions:

Create an Exceptional Customer Experience

  • Deliver warm, confident, and personalized service at every stage of the visit
  • Guide customers through eyewear selection, final fitting, and product education
  • Ensure customers leave feeling confident in both their eyewear and their experience

Support Clinical & In Store Flow

  • Assist with patient flow and pre exam screenings to support Optometrists
  • Help ensure smooth transitions between exam, finish, and pickup moments
  • Serve as a calm, knowledgeable presence throughout the customer journey

Own Finish & Quality Excellence

  • Perform finishing work including final adjustments, inspections and quality checks
  • Ensure all eyewear meets Eyeglass World standards for fit, function, and presentation
  • Prepare orders for pickup and deliver polished, brand aligned handoff

Operate with Precision & Care

  • Support order entry, tracking, and timely completion
  • Maintain organized, clean, and efficient finish and retail areas
  • Identify and resolve quality or service issues proactively

Bring the Brand to Life

  • Model Eyeglass World service standards, tone, and behaviors in every interaction
  • Uphold visual, experiential, and operational brand standards in the store
  • Partner with the store team to deliver a consistent and elevated experience

Qualifications


Education

  • High School Diploma or equivalent (Required)

Work Experience

  • 1+ year experience in optical, retail, sales, or customer service (Required)

Additional Skills

  • Hold an active dispensing license as required by the state
  • Strong multitasking, time management and organizational skills (Required)
  • Clear communication and the ability to educate customers effectively (Required)
  • Ability to prioritize customer satisfaction at every interaction (Required0
  • Support store team in shared goals (Required)
  • Bilingual abilities (Preferred)

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Licensed Optician - Optical Specialist • Fort Myers, FL, US

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