This position is responsible for the collection of past due payments on various retail or consumer account types by phone, while upholding the Bank's high standards for the client experience. Probes with fact-finding questions to ensure a complete understanding of client's reason for delinquency, and works with client to establish payment arrangements or prescribe other treatments with the goal of bringing the account current. This position is considered a first line of defense and expected to maintain a high level of attention to detail, analyze facts, and make sound decisions in order to mitigate risk to the Bank.
Bachelor's Degree
-OR-
High School Diploma or GED and 2 years of experience in Collections, Customer Service, or Financial services
Additional Requirements:
Excellent written and verbal communication skills
Ability to negotiate
Ability to type and talk and work in multiple systems simultaneously
Advanced attention to detail
Proven ability to resolve customer concerns with professional etiquette
Preferred Qualifications:
Advanced collections skills in high-volume environment
Intermediate skip-tracing experience
Bachelor's degree
Large Financial Institution or Banking industry experience
Collections Specialist • Raleigh, NC, United States
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