Customer Service Event Representative

About Us:

• At South Carolina On-site, we’re driven by our mission to make a real difference in the lives of those in need.
• Through the generous support of our donors and partners, we raise funds for critical programs that uplift our community.
• We believe in building meaningful connections with everyone we work with, and we're looking for a caring and dedicated Customer Service Representative to join our team and provide exceptional support to our donors, event coordinators, and community partners.

Job Overview:

• As a Customer Service Representative, you’ll be an essential part of building and nurturing strong relationships with our donors.
• You’ll educate them on how their contributions are making a difference, assist with donation processing, and ensure that each donor feels valued and appreciated.
• Your work will directly support our mission of service, compassion, and community outreach.

Key Responsibilities:

• Deliver excellent customer service by providing assistance and support in person.
• Help donors with donation processing, including issuing receipts.
• Address donor inquiries or concerns with empathy, professionalism, and care to ensure an outstanding experience.
• Maintain accurate donor records and ensure timely acknowledgment of contributions.
• Work closely with the fundraising team to keep donors engaged and informed about our programs and initiatives.
• Assist in crafting personalized thank-you messages and other donor communications.
• Promote our charity’s mission and programs, encouraging new donations and volunteer involvement.

Qualifications:

• Previous customer service experience, especially in the nonprofit or charity sector, is a plus.
• Strong communication skills with the ability to connect positively with diverse groups.
• Compassionate, patient, and empathetic, with a deep passion for our cause.
• Professionalism in managing sensitive information.
• Excellent organizational skills and attention to detail.

What We Offer:

• Competitive weekly salary, plus performance-based incentives.
• Comprehensive training and ongoing support.
• Opportunity to work alongside a passionate, mission-driven team.
• The chance to make a meaningful impact in your community.

We are an equal opportunity employer and encourage all qualified individuals to apply.

• Background screenings are required.
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