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Ace Stack
Loan Servicing LeadAce Stack • Cincinnati, OH, United States
Loan Servicing Lead

Loan Servicing Lead

Ace Stack • Cincinnati, OH, United States
5 days ago
Job type
  • Permanent
Job description

Loan Servicing Lead

Location: Cincinnati, OH (Onsite)

Duration: FTE/ Direct Hire

Job Description

The team leader is responsible for managing the team involved in auditing end to end mortgage life cycle comprising active & default servicing activities (Eg. Foreclosure, Bankruptcy, Cashiering, Escrow, Loss Mitigation, Claims, Property preservation, HELOC etc.)

Responsibilities:

  • Maintain monthly performance measurements: Timeliness, production goals, compliance/regulatory, and customer satisfaction
  • Manages the day-to-day operations of the mortgage servicing associates. Ensures compliance with state and federal lending laws and investor guidelines
  • Develops, analyses, and completes monthly reports in order to track and monitor production, efficiency, compliance with investor guidelines against stated objectives and associate quality against established standards
  • Disseminates policies, procedures, and announcements to staff in a timely manner and conducts regular and recurring meetings with staff in order to build an effective communication flow.
  • Maintain quality and production standards as defined by business. Perform other job-related duties and special projects as required.
  • Develops performance standards and measurements for staff in order to accurately assess actual performance against established goals.

Additional responsibilities of the TL include:

  • Maintaining service level standards
  • Perform internal Quality check, providing floor support and feedback to other staff.
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Loan Servicing Lead • Cincinnati, OH, United States

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