Receivables and Revenue Operations Manager

Receivables and Revenue Operations Manager

Are you ready to lead a high-performing team while driving financial excellence across a dynamic division? Do you have the vision to strengthen revenue operations and the leadership skills to inspire a team? Want to make a meaningful impact on student success while leading critical financial operations? Can you lead accounts receivable and billing operations with precision, innovation, and accountability? We Have the Job for You!

The Receivables and Revenue Operations Manager for Student Affairs and Academic Support (SAAS) is responsible for the development, implementation, and oversight of accounts receivable and medical/insurance billing processes across assigned units within the division. This role ensures effective revenue cycle operations, compliance with regulatory standards, and strong internal controls, while providing leadership, direction, and professional development for accounts receivable staff.

Primary duties include:

• Oversee the full medical billing lifecycle, including charge capture, claim submission, payment posting, denial management, and account resolution.
• Manage the accounts receivable lifecycle, including collections, reconciliations, and follow-up activities.
• Lead process improvement initiatives by evaluating workflows, identifying inefficiencies, and implementing standardized best practices.
• Oversee billing-related configurations within the electronic health record (PnC) and integrated systems, including the claims clearinghouse (e.g., Waystar).

Perks: Competitive salary + some of the BEST benefits you can find! 15 paid vacation days 15 paid sick days 13 paid holidays (including an extended December holiday) An engaging and collaborative environment.

Job Related Minimum Required Education and Experience - Requires a bachelor's degree in a job related field and 5 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.

Required Certification, Licensure/Other Credentials

Preferred Qualifications - Experience in accounts receivable and revenue cycle management. Working knowledge of healthcare billing practices, insurance processes, and applicable regulations (e.g., HIPAA, CMS, FERPA). Prior experience in insurance claims, processing and medical coding (CPT, ICD-10 and HCPCS coding) preferred.

Knowledge/Skills/Abilities - Knowledge of Accounts Receivable and Billing processes. Strong organizational and prioritization skills to effectively manage workloads and meet deadlines. Proficiency in analyzing and interpreting complex financial data and reports. Experience planning, organizing, reviewing, and supervising the work of subordinates. Effective interpersonal and communication skills, with a focus on building and maintaining positive working relationships. Understanding of and compliance with applicable policies and procedures. Commitment to strict confidentiality standards, including but not limited to HIPAA and FERPA requirements.

Job Duties

• Job Duty - Employee Management and Development Select, train, coach, supervise, evaluate, and monitor accounts receivable staff to ensure high-quality work outcomes and appropriate staffing levels. Assign responsibilities, coordinate team activities, and monitor performance against established standards. Provide coaching and counseling to enhance employee strengths and address performance gaps. Maintain and update position descriptions in coordination with SAAS Human Resources to ensure alignment with operational needs. Promote a culture of excellence in customer service for internal and external stakeholders. Ensure consistency in business practices and oversee the development, review, and implementation of policies and procedures related to accounts receivable and billing operations.
• Essential Function - Yes Percentage of Time - 25
• Job Duty - Medical Billing, Denials, and Revenue Cycle Management Oversee the full medical billing lifecycle, including charge capture, claim submission, payment posting, denial management, and account resolution. Ensure accurate documentation and system entry of services, charges, payments, adjustments, and write-offs. Monitor workflows to ensure timely, accurate claims submission to payers and third-party administrators. Lead denial management processes, including identification, trending, root cause analysis, and prevention strategies. Oversee appeals processes, including documentation development, submission, and outcome tracking. Partner with clinical, coding, and administrative teams to resolve billing issues and reduce denials. Establish and monitor performance metrics (e.g., clean claim rate, denial rate, days in AR, collections performance). Manage provider credentialing and enrollment activities with insurance carriers. Ensure compliance with payer requirements and applicable regulations (PCI, CMS, HIPAA, FERPA).
• Essential Function - Yes Percentage of Time - 25
• Job Duty - Accounts Receivable and Cash Collections Oversight Manage the accounts receivable lifecycle, including collections, reconciliations, and follow-up activities. Monitor AR balances, aging reports, and collection activity to ensure timely resolution of outstanding accounts. Analyze daily AR and cash collection activity to identify trends and risks. Oversee resolution of credit balances in compliance with regulatory and institutional requirements.
• Essential Function - Yes Percentage of Time - 20
• Job Duty - Process Improvement and Operational Efficiency Lead process improvement initiatives by evaluating workflows, identifying inefficiencies, and implementing standardized best practices. Develop and maintain process documentation to ensure consistency across billing, collections, and cash management functions. Analyze key performance metrics to identify root causes and implement corrective actions. Collaborate with cross-functional partners to improve workflows, enhance system utilization, and support revenue optimization. Foster a culture of continuous improvement within the team.
• Essential Function - Yes Percentage of Time - 15
• Job Duty - Systems Management and Maintenance Oversee billing-related configurations within the electronic health record (PnC) and integrated systems, including the claims clearinghouse (e.g., Waystar). Maintain fee schedules and ensure accurate billing logic across systems. Monitor system interfaces and data integrity between billing and financial platforms. Partner with IT to resolve issues and optimize system performance.
• Essential Function - Yes Percentage of Time - 10
• Job Duty - Other duties as assigned. Essential Function - Yes Percentage of Time - 5
• Position Attributes Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing. Safety Sensitive or Security Sensitive - No Hazardous weather category - Non-Essential
• Posting Detail Information Number of Vacancies - 1 Desired Start Date - 10/01/2026 Job Open Date - 08/24/2026 Job Close Date - 10/16/2026 Open Until Filled - No
• Special Instructions to Applicant - Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email. We are only accepting applications submitted by October 16, 2026. The University of South Carolina offers a valuable benefits package including but not limited to: Health and Life Insurance Retirement Programs Paid Tuition Dependent Scholarships Annual Leave Sick Leave 13 Paid Holidays (including an extended December holiday) Paid Parental Leave Professional Development Opportunities Click here to learn more about why you should work at USC.
• EEO Statement - The University of South Carolina does not discriminate in employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender, gender identity or expression, genetic information, military status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other protected category under applicable law.

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Do you have at least a bachelor's degree in a job related field and 5 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience?
   • Yes
   • No

Applicant Documents

Required Documents

1. Cover Letter
2. Resume

Optional Documents

1. List of References and Contact Information