Talent.com
Yochana
Customer Engagement Director/Program managerYochana • Hartford, CT, United States
Customer Engagement Director/Program manager

Customer Engagement Director/Program manager

Yochana • Hartford, CT, United States
3 days ago
Job type
  • Full-time
Job description

Customer Engagement Director Aerospace and Defense OEM (U.S.)

Lead Cyients delivery and growth for a U.S. Aerospace OEM, managing hybrid execution across onsite (customer location), nearshore (Hartford), and remote (U.S. citizens) teams. Responsible for engagement strategy, delivery, financial performance, and customer satisfaction under strict ITAR and DFARS compliance.

Key Responsibilities

Strategic Leadership

  • Serve as the primary executive interface with the Defense OEMs Program Leadership.
  • Define, plan, and deliver engineering work packages aligned to customer goals and KPIs.
  • Drive quarterly steering reviews, performance metrics, and growth of the defense portfolio.

Operational Delivery

  • Oversee end-to-end execution across design, analysis, validation, manufacturing, software, and systems engineering.
  • Lead the PMO managing scope, schedule, cost, and quality across hybrid delivery layers.
  • Ensure secure, compliant collaboration between onsite, nearshore, and remote U.S. citizen teams.

Financial & Commercial Management

  • Own P&L, forecasting, and profitability for the Defense OEM account.
  • Manage SOWs, budgets, and contract compliance under DFARS and ITAR.
  • Track and report productivity, delivery efficiency, and risk mitigation outcomes.

People & Capability

  • Build and mentor a 100200-member cross-functional engineering delivery team.
  • Align skill development with evolving defense technologies (MBSE, MBD, DO-178C, digital manufacturing).
  • Foster a high-performance, compliant, and customer-focused culture.

Qualifications

  • B.S./M.S. in Mechanical, Aerospace, or Systems Engineering.
  • 15+ years in aerospace/defense engineering services, including 5+ years in program or account leadership.
  • Proven experience managing large-scale, multi-site defense engineering programs.
  • Strong knowledge of DoD processes, ITAR/DFARS, and work-package delivery models.
  • U.S. Citizen or Green Card holder (mandatory).
  • Excellent communication, stakeholder management, and commercial acumen.

Location

  • Primary Location: Indianapolis, IN or Hartford, CT
  • Work Model:
Create a job alert for this search

Customer Engagement Director/Program manager • Hartford, CT, United States

Similar jobs

Division Director needed for Springfield, MA

HealthPlus StaffingSpringfield, MA, United States
Full-time

The Division Director will provide hands-on supervision and guidance to Program Directors to ensure that every aspect of the programs reflects a commitment to excellence.The director will work clos... Show more

 • Promoted

Director of Revenue Cycle Optimization & Innovation

Hartford HealthCareFarmington, CT, United States
Full-time

Director Of Revenue Cycle Optimization & Innovation.Work where every moment matters.Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: pride in what w... Show more

 • Promoted

Customer Engagement Strategist

eviCoreBloomfield, CT, United States
Full-time

Customer Engagement Strategist.At the heart of our Digital Engagement team is a simple belief: when people receive the right message at the right time, better health becomes possible.As a Customer ... Show more

 • Promoted

Customer Engagement Director/Program manager

YochanaHartford, CT, United States
Full-time

Customer Engagement Director Aerospace and Defense OEM (U.Lead Cyients delivery and growth for a U.Aerospace OEM, managing hybrid execution across onsite (customer location), nearshore (Hartford),... Show more

 • Promoted

MBA Director

ElmsChicopee, MA, United States
Part-time

Provide strategic and operational expertise and oversight of the MBA Program.Develop and implement a strategic plan for the MBA Program that is in alignment with the division of business and the ov... Show more

 • Promoted

Launch Customer Success Manager-SBS

Waste ManagementWindsor, CT, United States
Permanent

The primary objective of this role is to execute the onboarding of WM's National Account program with all clients across all areas.The Launch Customer Success Manager, National Accounts is responsi... Show more

 • Promoted

Director, Certificate of Need Program

Abacus Service CorporationHartford, CT, United States
Full-time

Director, Certificate of Need Program.The Connecticut Department of Public Health (DPH) is seeking a senior-level leader to manage the state's Certificate of Need (CON) Program.The statutory framew... Show more

 • Promoted

Project / Program Manager

TechTammina LLCHartford, CT, United States
Full-time

Relevant Experience (Yrs) : 10+ Years.Insurance domain background with PMP certification preferred.Will be responsible for running a large program that will be executed by TCS.Should be able to man... Show more

 • Promoted

Senior Director of Development and Donor Engagement

HARCHartford, CT, United States
Full-time

Senior Director Of Development And Donor Engagement.Schedule: MondayFriday, with occasional evenings/weekends.Harc has been a leader for over 70 years in creating meaningful, inclusive opportunitie... Show more

 • Promoted

Director of Revenue Cycle Optimization & Innovation

Hartford HealthCare at HomeFarmington, CT, United States
Full-time

Director Of Revenue Cycle Optimization & Innovation.Work where every moment matters.Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: pride in what t... Show more

 • Promoted

Executive Director, Campaign

Westfield State UniversityWestfield, MA, United States
Full-time

Category: Professional/Executive.Department: Institutional Advancement.About Westfield State University:.In 1839, Westfield State University was founded on the ideals of Horace Mann who sought to i... Show more

 • Promoted

Guidewire Program Lead - Senior Manager

Phenom PeopleHartford, CT, United States
Full-time

A career within Functional and Industry Technologies services will provide you with the opportunity to build secure and new digital experiences for customers, employees, and suppliers.We focus on i... Show more

 • Promoted

Client Strategy & Engagement Lead (Director) Business Strategy & Transformation 1898 & Co

Burns & McDonnellWallingford, CT, United States
Full-time

Client Strategy & Engagement Lead (Director).Burns & McDonnell, we partner with clients to drive enterprise-wide transformation through innovative business strategy, operational excellence, and cha... Show more

 • Promoted

Director in Training (future W. Springfield location)

Chick-fil-AChicopee, MA, United States
Full-time

Director in Training (future W.Working at a Chick-fil-A restaurant is more than a job it's an opportunity for teamwork and leadership development in a positive, people-focused environment.Chick-fi... Show more

 • Promoted

ECCP Program Manager - Replication & Expansion

Advanced Behavioral Health (ABH)Middletown, CT, United States
Full-time

ECCP Program Manager-ECCP Replication and Expansion.The ECCP Program Manager-ECCP Replication and Expansion, working in conjunction with the ECCP Management Team, and closely with the ECCP Director... Show more

 • Promoted

Recreation Therapist (DAY SHIFT)

MASONICAREWallingford Center, CT, United States
Full-time

Masonicare Health Center - Wallingford, CT.The recreation therapist will be required to evaluate, plan, implement and document according to the CT DPH standards as well as the expectations of the D... Show more

 • Promoted

Program Delivery Manager

ClifyXHartford, CT, United States
Full-time

Review the operational parameters which impact the bottom-line for the project to ensure margins are met; raise invoices, as and when due; submit monthly budget plans and seek approvals required in... Show more

 • Promoted

Residential Program Director

Bridge Family CenterWest Hartford, CT, United States
Full-time +1

The Bridge Family Center is currently searching for a full time Program Director to work with adolescent females in its West Hartford STTAR Home (Freymann House), a short term assessment & respite ... Show more

 • Promoted

Director, Field and Partner Marketing

Voya FinancialHartford, CT, United States
Part-time

Together we fight for everyone's opportunity for a better financial future.We will do this together with customers, partners, and colleagues.We will fight for others, not against: We will stand up... Show more

 • Promoted

Director, Affiliate and Partner Marketing - Glastonbury, CT or Remote - East Coast

Crum & ForsterGlastonbury, CT, United States
Remote
Full-time

Director, Affiliate and Partner Marketing.Travel Insured International, a Crum & Forster company, is hiring for a Director, Affiliate and Partner Marketing in our Marketing team.Travel Insured Inte... Show more