Dallas, TX, 75342
120k to 150k
Own the digital servicing experience across the credit lifecycle marketplace. You will modernize platforms and journeys for payments, self-service, collections, retention, payoff, and hardship programs, improving customer satisfaction and controlling cost while meeting regulatory obligations.
Education
Bachelors degree in business or information technology, preferably M.B.A
Experience
712+ years product management experience, with at least 3+ years in loan servicing, payment systems, consumer account management, collections, or recovery platforms.
Background in captive finance, auto finance, mortgage servicing, fintech servicing, or neobank operations.
Familiarity with digital servicing tools, payment processors, call-center tech, fraud mitigation, and regulatory compliance workflows.
Expertise building customer-facing financial servicing experiences across mobile and web, with strong attention to accessibility and reliability.
Nice to have
Knowledge of payment rails and methods, for example ACH, cards, pay-by-bank, wallets, and RTP, including dispute and chargeback handling.
Experience with collections strategies and tooling, for example digital dunning, hardship programs, waterfall strategies, and agent assist.
Exposure to contact center operations, quality assurance, WFM tooling, and conversational AI for voice and chat.
Understanding of eBilling or statements, eSignature and document management for payoff or title interactions
AI tools may assist in the recruitment process; however, all hiring decisions are made by the recruitment team based on a comprehensive evaluation of candidates.
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