Technical Support Network Engineer - US

About the Role

As a Technical Support Network Engineer for the Opplane VLMA, you will provide essential technical support to enterprise clients and telecom operators managing Mobile Private Networks (MPN).

You will be responsible for diagnosing network connectivity issues, managing service tickets, and verifying that customer traffic flows smoothly through our virtual anchors.

This role is a great fit for a junior-to-mid-level networking professional with solid Linux fundamentals and hands-on experience configuring hardware via a Command Line Interface (CLI).

Technical Competencies & Requirements

Networking Fundamentals & CLI Experience

• CLI Proficiency - Proven hands-on experience using the Cisco IOS or Juniper Junos Command Line Interface to configure interfaces, check routing tables, and verify network status.

• Routing & Switching - Solid understanding of core networking concepts including:

  • IPv4/IPv6 addressing
  • Subnets
  • VLANs
  • Static routing
  • Basic dynamic routing protocols

• Tunneling Concepts - Familiarity with how data tunneling works (such as GRE or basic VPNs) to safely carry traffic across networks.

Linux System Administration

• OS Navigation - Comfort working inside a Linux/Unix environment using standard terminal commands to:

  • Navigate directories
  • View system logs
  • Manage files

• Network Diagnostics - Ability to use native Linux tools (e.g., ping, traceroute, ifconfig/ip, netstat) to troubleshoot server-side network connectivity.

• Service Management - Basic understanding of checking system services and verifying application status via the command line.

Troubleshooting & Infrastructure Support

• Packet Analysis - Basic familiarity with packet capturing tools like Wireshark or tcpdump to verify if traffic is successfully reaching its destination.
• Infrastructure Awareness - General understanding of virtualized network environments (VMs) and how remote edge devices (such as routers or gateways) connect back to a central core network.

Core Responsibilities

• Incident Management: Act as the primary point of contact for technical issues, performing initial triaging, data collection, and basic troubleshooting for the Opplane VLMA platform.
• Log Analysis: Log into Linux-based systems to review system messages and application logs to pinpoint where a connection or session is failing.
• Escalation Collaboration: Effectively document technical findings and escalate highly complex routing or product bugs to Tier 3 senior engineers.
• Customer Support: Communicate technical steps and solutions clearly to customer network administrators via ticketing systems, email, or live support calls.
• Incident Resolution: Identify solutions for customer issues , validate them in solution lab as needed and deploy at customer site.
• Solution Lab: Maintain solution lab which mimics customer environment, test and validate proposed solutions

Qualifications

• Experience: 1–3 years of experience in a technical support, network operations center (NOC), or junior network administration role.
• Education : Associate’s degree in Networking, Information Technology, or equivalent hands-on experience/certifications (e.g., Cisco CCNA, Juniper JNCIA, or CompTIA Linux+/Network+).

About Opplane

Opplane specializes in providing advanced data-focused solutions for financial services, telecommunication, and reg-tech to accelerate their digital transformation journey. Opplane leadership team is comprised of Silicon Valley serial entrepreneurs and experienced executives. Its expertise comes from years of specific industry experience at some of the world’s top companies, such as PayPal, Xerox Parc, Amazon, Wells Fargo, SoFi in the areas of product management, data technology, data governance, data privacy, security, machine learning, and risk management.

Global & Multicultural – Diverse perspectives, global collaboration (US, Portugal, India and Singapore offices)
⚡ Startup Energy – Fast-moving, impact-driven environment
Ownership Mindset – Engineers own what they build
Collaborative & Friendly – Open, curious, and supportive culture