Property Supervisor

Property Supervisor

The Property Supervisor directly supervises staff and oversees the operational, fiscal, compliance, and physical management of buildings as may be assigned in North Beach/Chinatown/Mission Bay/Mission/Tenderloin. The position requires an experienced leader and a team-builder with excellent administrative and interpersonal skills, who is sensitive to residents' needs and be able to inspire teamwork at sites. They must use a sound approach to personnel, building management, exercise good judgment in problem solving, and thrive in a stressful and active team environment.

Status: Full-time, Exempt, Regular

Location: San Francisco neighborhoods

Hours: Monday through Friday, general business hours and on-call 24-hrs. daily for emergencies in buildings

Salary: $117,479 - $123,662 annually; Comprehensive benefits

The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 38 affordable housing buildings serving over 5,000 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco's Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.

Essential Functions:

• Supervise staff to ensure compliance with occupancy regulations, fair housing laws, and organizational policies
• Develop, monitor, and maintain annual site budget and capital improvement plans for each project
• Review and submit all financial/occupancy, monthly, quarterly, and annual reports to be completed on time
• Develop, implement, and enforce lease agreement/house rules, tiered rent increase, fair housing law, local ordinance, resident selection criteria and affirmative marketing plan
• Coordinate with Asset Management, Housing Development and Resident Services on rehab, new construction, and relocation projects
• Lead marketing and oversee lease-up of new or existing properties
• Work collaboratively with Facilities Manager, Property Managers, and Maintenance Supervisor to develop, implement, and maintain programs addressing building safety, cleanliness, and preventative maintenance
• Train, supervise, and oversee the work of staff supervised in job responsibilities and duties, organizational policies and procedures, and safe work practices
• Assist Director of Property Management in developing and implementing training systems such as change of Tax Credit and HUD policy, re-certification process, Yardi Voyage and fair housing knowledge
• Work closely with Director of Property Management in decision making on portfolio operational performance and standard
• Participate in bi-monthly safety meeting, HUD industry meeting and other Property Management Department regular meetings
• De-escalate and mediate resident grievances in a timely and professional manner
• Conduct regular site visits and attend resident meetings if needed

Job Responsibilities: Personnel/Finance:

• Supervise staff to ensure compliance with occupancy regulations, fair housing laws, and organizational policies
• Coordinate interview and selection process for on-site staff and address personnel management issues
• Develop, monitor, and maintain annual budget and capital improvement plans for each project
• Prepare and submit management and financial/occupancy reports to funders or regulatory agencies
• Audit end of month reports at Yardi system and prepare quarterly variance reports for each property
• Meet with Resident Services Supervisor monthly to review resident issues and potential legal cases

Property Management:

• Develop, implement, and enforce lease agreement/house rules, tiered rent increase, fair housing law, local ordinance, resident selection criteria and affirmative marketing plan
• Work with Asset Management, Housing Development and Resident Services on rehab, construction, and relocation project
• Lead marketing and oversee lease-up of new or existing properties
• Monitor rent roll, receivables, and approve invoices
• Work collaboratively with Facilities Manager, Property Managers and Maintenance Supervisor to develop, implement, and maintain programs addressing building safety, cleanliness, and preventative maintenance
• Oversee outreach efforts to open wait list and fill vacancies in accordance with Property Management Department's Performance Standard
• Participate in legal proceedings such as evictions or resident disputes
• De-escalate and mediate resident grievances in a timely and professional manner
• Host portfolio meeting in a regular basis
• Participate in bi-monthly safety meeting, HUD industry meeting and other Property Management Department regular meetings
• Respond to building emergencies as necessary (by phone)
• Represent organization with residents

Supervisory Duties:

• Train, supervise, and oversee the work of staff supervised in job responsibilities and duties, organizational policies and procedures, and safe work practices
• Recruit, interview, and hire for vacancies in directly supervised positions
• Write performance reviews and develop annual work goals for staff supervised
• Ensure staff know and follow safe work practices and policies
• Develop performance tracking systems for properties assigned
• Conduct regular site visits and attend resident meetings if needed
• Maintain ongoing communications with Compliance Manager, Property Managers, and Assistant Property Managers regarding compliance issues
• Coordinate all monthly, quarterly, and annual reports to be completed on time
• Assist Director of Property Management in developing and implementing training system such as, change of Tax Credit and HUD policy, re-certification process, Yardi Voyage and fair housing knowledge
• Work closely with Director of Property Management in decision making on departmental policies and portfolio operational performance and standard
• Provide Director of Property Management with overall reporting on the compliance, vacancy, and financial status of assigned portfolio

Other:

• Embody organization values (respect & compassion, empowerment, teamwork)
• Contribute to a safe and pleasant work environment
• Follow policies and procedures, including safe work practices
• Other duties as assigned

What You Bring:

• Strong interpersonal and supervisory skills
• Familiarity with affordable housing management principles, including funding and regulatory requirements, landlord/tenant law, and fair housing regulations
• Sensitivity to challenges facing low-income and monolingual residents
• Ability to respond to building emergencies 7 days a week, 24 hours a day (by phone)
• Excellent communication skills, both verbal and written
• Budget preparation and analysis skills
• Ability to manage conflict and stressful situations
• Capacity to work independently and exercise own judgment in problem-solving
• High level of motivation, initiative and flexibility
• Ability to work with people of diverse social and ethnic backgrounds

Education and Experience (Minimum Qualifications)

• Four (4) years experience in affordable residential Property Management
• Five (5) years supervisory experience and a solid understanding of personnel management
• Extensive experience developing, monitoring, and reporting on budgets
• Excellent organizational, administrative, financial, and communication skills (written and verbal)
• Experience in managing low income/affordable residential property
• Knowledge of HUD, HCD, SF Housing Authority, SF Mayor's Office of Housing and Community Development (MOHCD), TCAC, and other guidelines/programs and unit-based subsidies
• Demonstrated experience with low-income populations
• Proficient in Microsoft Word, Excel, and Property Management Software
• Familiarity with the neighborhood of the portfolio

Preferred Qualifications

• Experience working in the nonprofit sector
• Certified Occupancy Specialist (COS)
• Tax Credit Specialist (TC