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Valley National Bancorp
Process & Research SpecialistValley National Bancorp • Saint Petersburg, FL, United States
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Process & Research Specialist

Process & Research Specialist

Valley National Bancorp • Saint Petersburg, FL, United States
30+ days ago
Job type
  • Full-time
Job description

Job Title

Responsibilities include but are not limited to:

  • Assist in resolving complex customer service issues that require additional research and communication with other departments in the bank; follow through to customer resolution.
  • Use statistical methods to identify areas for operational improvement and make suggestions for streamlining processes.
  • Identify different types of data that need tracking to improve business performance.
  • Work on projects designed to improve quality, reduce errors and design new business processes.
  • Review information and trends to ensure that the output of processes is achieving the desired results and that services are meeting agreed upon service levels.
  • Work with management, support teams, customers and vendors to gather and analyze information and make recommendations.
  • Actively participate in the testing efforts of all Treasury products when upgrades/enhancements/releases are being initiated on the respective platforms, including any core banking system release installs.

Required Skills:

  • Ability to prioritize, organize and follow through on projects.
  • Excellent PC skills, including the ability to work with data from multiple systems.
  • Excellent verbal and written communication skills.

Required Experience:

  • High school diploma or GED and a minimum of three years' treasury operations experience.
  • Bachelor's degree with a minimum of two years' treasury operations experience preferred.
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Process & Research Specialist • Saint Petersburg, FL, United States

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