Regional Claims Manager

Claims Advocate

HUB International is a leading global insurance broker, offering a comprehensive range of property, casualty, risk management, life and health, employee benefits, investment, and wealth management solutions. With more than 650 offices and over 22,000 employees across North America, we are committed to helping individuals and businesses evaluate and manage their risks and insurance needs with personalized service, while our dedicated team delivers expert guidance and tailored solutions to ensure superior customer experience and lasting value for our clients.

Job Requirements:

• Serve as the client's primary advocate with carriers, adjusters, TPAs, and defense counsel throughout the life cycle of claims
• Analyze commercial insurance policies, including workers' compensation, general liability, auto, property, and professional liability, to identify and assert all available coverage arguments on behalf of clients facing carrier denials or coverage limitations
• Review contracts, indemnity agreements, and additional insured endorsements to identify coverage obligations and leverage contractual protections in support of client recovery
• Lead advocacy efforts on first party property claims from initial report through settlement, challenge carrier positions and work to maximize recovery for clients
• Advocate on complex liability claims, pushing back on carrier coverage defenses and working to secure the broadest possible coverage outcome for clients
• Organize and participate in claim review meetings and new business presentations with clients
• Participate in internal sales meetings
• Maintain comprehensive claim files and diary systems to ensure consistent follow-through on advocacy strategies, coverage positions, and client commitments
• Maintain high level of interaction with HUB account service teams
• Draft and issue formal coverage advocacy letters, rebuttal correspondence, and reservation of rights responses challenging carrier coverage positions and asserting client rights under the policy
• Document and communicate claims advocacy wins, coverage recoveries, and outcomes achieved for clients to support retention and new business efforts
• Contribute to quarterly newsletters and client-facing content highlighting claim trends, advocacy strategies, and coverage wins to educate clients and demonstrate HUB's claims value
• Demonstrate effective claim management skills and mentor other colleagues on complex claim nuances.

Supervisory Responsibilities:

• Directly supervise one claims advocate employee, providing day-to-day guidance on claim strategy, coverage advocacy, and client interactions
• Conduct regular one-on-ones and annual performance reviews, setting clear goals and providing actionable feedback aligned with HUB's claims standards and client service expectations
• Identify professional development opportunities for direct reports, including technical training, designation coursework, and exposure to complex coverage matters
• Mentor claims advocate employee through claims escalation process.
• Foster a collaborative, client-first team culture that emphasizes accountability, continuous learning, and effective carrier advocacy

Required Experience:

• 10 years of commercial insurance claims experience, with a strong emphasis on client-side advocacy and carrier dispute resolution
• Demonstrated ability to challenge carrier coverage denials, reservation of rights letters, and adverse coverage positions across property, CGL, and specialty lines
• Track record of achieving favorable coverage outcomes on complex claims through persistent advocacy, policy analysis, and strategic engagement with carriers and TPAs
• Proven ability to work independently and collaboratively with a team
• Strong analytical skills with the ability to identify coverage arguments, policy ambiguities, and contractual protections that support client recovery
• Excellent oral & written communication skills, with the ability to clearly articulate coverage positions, challenge carrier arguments, and guide clients through complex claims
• Proficiency with all MS Office Applications and claims management systems
• P&C License required; can be secured post-hire
• Occasional travel

Preferred Qualifications:

• Professional designations such as CIC, CRM, CPCU, or AIC

Department Claims Management Required Experience: 10-15 years of relevant experience Required Travel: Up to 25% Required Education: High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.