We are looking for shift managers to join our Buffalo Wild Wings GO team!
Shift managers are responsible for coaching team members throughout their shift to execute operational brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.
Responsibilities:
Operational Excellence:
Profitability:
Skills and Qualifications:
Competencies:
Great Focus:
Understands and exceeds guest expectations, needs and requirements
Displays a sense of urgency with guests
Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
Resolves guest concerns by following brand recommended guest recovery process
Passion for:
Sets and maintains high standards for self and others, acts as a role model
Consistently meets or exceeds goals
Contributes to the overall team performance; understands how his/her role relates to others
Problem Solving and Decision Making:
Identifies and resolves issues and problems
Uses information at hand to make decisions and solve problems; includes others when necessary
Interpersonal Relationships & Influence:
Develops and maintains relationships with team members
Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
Buffalo Wild Wings fuels moments worth sharing for our guests and for our team members. Yes, it is literally working at a sports bar and all the energy that comes with it. But Buffalo Wild Wings is also a place to start the next phase of your career. Whether you grow in our system here at Buffalo Wild Wings or your game-plan finds you somewhere else, we want you to have an experience here that lasts a lifetime. We're a brand on the rise, and we need great people as we write the next chapter of our story. If that's you, pull up a barstool.
Shift Manager • Plano, TX, United States
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