THE ROLE
The Box Office Attendant will be responsible for providing a high level of customer service related to ticketing at the box office or ticket resolution areas.
RESPONSIBILITIES
Actively participate in a training session for the Front Gate box office system in order to effectively help patrons who need assistance regarding their ticket order.
Quickly and efficiently identify a customer’s will call order by verifying all pertinent customer information including the customer’s name, email and credit card in order to distribute tickets to patron’s properly.
Resolve any scanning issues that may occur with a patron’s ticket at the gate in a timely and courteous manner.
Accurately administer cash and credit card transactions with Front Gate POS system.
Contact supervisor for unanswered questions
Maintain a professional, upbeat attitude and smile at all times in a fast paced environment
Keep area clean and organized
Understand surroundings and all published festival information and be prepared to provide effective, correct information about the event
Take extraordinary initiative when answering attendee’s questions
Treat all attendees with equal respect and sincerity
Understand evacuation procedures and safe refuge locations prior to the opening of each show
Report to Box Office Management
QUALIFICATIONS
Sales and customer service-related work experience is preferred
Must feel comfortable with using a computer
Interact professionally with all levels of individuals in a courteous manner
Must be able to professionally interact with all levels of individuals in a courteous manner, and to de-escalate situations before they become unpleasant.
As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test.
Employee must maintain and carry a valid driver’s license at all times
WORK ENVIRONMENT
Must be able to tolerate loud noise levels & busy environments
May work in drastic temperature climates
Must be willing to frequently travel to work events during holidays, evening and weekend hours, as required, to meet deadlines
Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Insomniac for a visa.
Insomniac - Vans Warped Tour Long Beach 2026 Seasonal Box Office Attendant • Long Beach, CA, USA
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