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Hallmark Aviation
Operations - OPS Account Manager for Prestigious International Airlines in MCO AirportHallmark Aviation • Orlando, FL, United States
Operations - OPS Account Manager for Prestigious International Airlines in MCO Airport

Operations - OPS Account Manager for Prestigious International Airlines in MCO Airport

Hallmark Aviation • Orlando, FL, United States
30+ days ago
Job type
  • Full-time
Job description

Operations - OPS Account Manager for Prestigious International Airlines in MCO Airport

Hallmark Aviation is seeking a professional Operations - OPS Account Manager for our Orlando, FL (MCO) Location.

The Operations Business Manager leads the operational and administrative processes while coordinating with the airline clients/station managers to meet high-quality standards.

Requirements and Skills Needed:

  • Proven leadership abilities and organizational skills
  • Excellent interpersonal, coaching and counseling skills
  • Understanding that staff development is a leader's responsibility
  • Self-driven focus on customer and client satisfaction
  • Ability to excel under pressure of meeting extreme deadlines
  • Ability to communicate effectively, both verbally and in writing
  • Experienced in planning a roster and monitoring work schedules
  • Able to solve daily problems and make quick decisions within the operation
  • 5 yrs airline experience preferred: Minimum 4 yrs airline supervisor experience preferred
  • Flexible and able to promote positive attitudes from subordinates
  • Computer software (Word & Excel), typing, and ticketing experience
  • Able to work varied hours

Specific duties include:

  • Provide hands-on supervision of the staff and delegate workload
  • Provide direct customer relations support
  • Ensure that account operates according to schedule and service level agreements
  • Recruit, interview, and hire staff
  • Oversee the long-term analysis of manpower needs, groom potential leaders
  • Ensure cross training as well as provide new and refresher training for staff members
  • Manage attendance records and ensure appropriate shift coverage
  • Handle discipline and motivation issues
  • Process promotion, demotion and termination paperwork
  • Enforce safety, security, and grooming standards
  • Administer performance reward programs
  • Control the budget for labor costs and allocation

Essential requirements:

  • Previous airline experience
  • At least 18 years old, with a high school diploma or G.E.D.
  • English required
  • Basic math skills: adding, subtracting, division, and multiplying
  • Computer literate
  • Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs
  • Reading & comprehension of reference materials, instructions, policies & procedures

Must be able to obtain security clearance from US Customs and Border Protection which requires valid proof of citizenship or authorized residency

Professional demeanor and exceptional presentation

Flexible schedule & availability

Background check, fingerprinting required

Drug screen required on day of hire

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Operations - OPS Account Manager for Prestigious International Airlines in MCO Airport • Orlando, FL, United States

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