Manager Leave Administration

Manager Leave Administration

HYBRID - NYC

The Manager, Leave Administration is a member of the employee relations team, which encourages and contributes to creating a positive work environment for employees and leaders. The person in this role manages the relationship between HSS and our third-party Leave Management administrator, providing oversight of the services they provide, including auditing the administrator's volume, process, and communications and serving as the escalation point for leave issues. This person is 'the face' of leaves for HSS employees, guiding and advising as appropriate. This role also oversees the Reasonable Accommodation process for HSS, including leading and facilitating interactive dialog with employees and managers. This role supervises a Leave Coordinator.

Responsibilities:

• Leaves of Absence:
• Serve as subject matter expert for time and pay processes related to both continuous and intermittent leaves, assessing current practices, and partnering with internal teams, as needed
• Ensure accurate time entry and pay for employees on leave of absence, coordinating with external payers, as needed
• Oversee and implement 'Donated Sick Time' practices for eligible employees
• Guide, educate, and advise managers and employees on leave of absence policies and processes, ensuring they are provided and directed to the appropriate resources
• Act as the primary point-of-contact with the outsourced Leave Management administrator, ensuring their process is compliant and efficient and that leaves are processed and communicated in a timely manner
• Oversee third-party Leave Administrator performance, periodically auditing volume, employee statistics, and practices to assess and ensure quality
• Proactively identify and troubleshoot leave issues or concerns, presenting possible solutions
• Ensure all systems (i.e., Third-Party Administrator's, HR Acuity, Workday, Dimensions) are equipped to accurately transfer data between one another; act as primary conduit for Leave-related technology and systems
• Draft communications that align with HSS messaging, and ensure the outsourced administrator is employing them consistently
• Inform third-party administrator and internal staff of HSS policy or practice changes, ensuring leaves are managed in accordance with the most current requirements
• Compile and analyze leave metrics to identify trends and areas for improvement
• Remain abreast of current and changing leave-related laws
• Reasonable Accommodations:
• Oversee the HSS Reasonable Accommodation process, responding to accommodation inquiries in a timely manner
• Lead the interactive and cooperative dialog process for reasonable accommodation requests with managers and employees, advising stakeholders of policies and practices that influence decisions
• Communicate accommodation determination to employees, managers, Occupational Health, and other relevant parties
• Record and maintain all accommodation cases in HR Acuity
• Seek to resolve and/or escalate complex or risky leave or accommodation-related issues to ER and Legal partners

Requirements:

• Bachelor's degree or equivalent relevant work experience
• Minimum of 5 years' experience in leave of absence administration
• Minimum of 2 years' managerial experience
• Strong knowledge of federal, state, and local leave laws (e.g., FMLA, ADA) and leave administration guidelines (DBL, STD, PFL, LTD)
• Observant of medical and personal information privacy in accordance with HIPAA guidelines
• Highly proficient working in HR Systems experience with Workday (HRIS) and Kronos (Timekeeping) a plus
• Customer-service oriented, projecting a positive attitude and a solutions-focused mindset
• Collaborative, with proven ability to develop and maintain strong professional relationships
• Strong written and verbal communication skills, able to explain complex information in a simple and understandable way
• Effectively manages time to handle multiple matters simultaneously in a fast-paced environment
• Impeccable attention to detail and follow-through
• Active listener; ability to interpret to both verbal and nonverbal communications
• Confident and decisive in advising others
• Demonstrates curiosity and an interest to learn and grow, willing and able to adapt to different approaches
• Healthcare experience a plus

Non-Discrimination Policy Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.