Senior Manager, Global Strategic Accounts Customer Success

Strategic Account Leader

Are you ready to shape the future of customer engagement for top-tier clients at Trimble? We are seeking a strategic leader to build and inspire a world-class team, driving value and long-term retention for our global strategic accounts.

Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations.

In this role, you will define our Strategic Account Model and establish best practices for our top-tier strategic accounts, directly influencing customer adoption, expansion, and retention in the construction technology space. You will act as an executive leader, building a white-glove engagement culture that transforms how strategic clients realize value from Trimble Construction One.

Key exciting responsibilities:

• Develop and own the Strategic Accounts Customer Success playbook while leading a global team to deliver outstanding experiences.
• Partner with leadership across Sales, Product, and Support to identify and address process gaps, ensuring a customer-centric experience.
• Act as a point of escalation to solve problems and drive deeper engagement with enterprise-level clients.
• Leverage data-driven insights to develop metrics that measure CSM effectiveness and increase customer lifetime value.

Essential skills & experience:

• Minimum 3-5 years of experience as a Senior Leader in Customer Success within a recurring-revenue SaaS environment.
• Proven leadership ability to coach, influence, and develop high-performing teams while maintaining high employee morale.
• Strong understanding of high-value touch points including Executive Business Reviews.
• Proficiency in Salesforce and G-Suite.

Bonus points:

• Experience in the construction industry with a vision for solving its unique challenges.
• Global leadership experience in a customer-facing or professional services capacity.

Logistics:

Location: Atlanta, GA; Westminster, CO, Lake Oswego, OR

Travel requirement: 30%

Why you'll love working with us At Trimble, we're not just a company that "does good"we are a team dedicated to making a tangible, positive real-world impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.

Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.

Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

Hiring range: $114,800.00$162,000.00

Pay rate type: Salary

Bonus eligible? Yes

Commission eligible? No

Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.