Business Systems Analyst

Unbottle Your Potential at Pepsi Bottling Ventures!

At Pepsi, we spread home-grown joy, in our special Pepsi Bottling Ventures way! Pepsi Bottling Ventures is the nation's largest private bottler and distributor of Pepsi beverages. Pepsi Bottling Ventures is based in NC, SC, MD, & DE.

Pepsi Bottling Ventures is seeking a Business Systems Analyst to join our team.

We are jointly owned by Suntory and PepsiCo. Suntory is a family-owned business founded in Japan more than 125 years ago that is known globally for its beverages and innovative spirit. PepsiCo has a 125-year-plus legacy as a global leader in convenient foods and beverages. We represent Suntory's non-alcoholic beverage industry in the United States and have an 80-year-plus legacy of providing PepsiCo products to the Carolinas and beyond.

We make, sell, and distribute PepsiCo and other beverages. We do business in five states and sell PepsiCo beverages to most of the market in our geographic regions. We also develop our own line of beverages, producing and distributing a growing product line nationally.

We bring you the beverages you love. We bring PepsiCo's beloved beverages and more to you and our customers. As a part of Suntory, we believe in dreaming big and boldly pursuing our dreams, growing for good, and giving back to society. We innovate to create new beverages, like our Nature's Twist refreshing lemonade line, and we continuously expand our beverage portfolio to bring you and our customers joy.

We value integrity, teamwork, accountability, adaptability, and communication in all we do and expect from all team members.

Business Systems Analyst Role Overview

Design, configure, maintain, and implement Salesforce-related projects supporting the roadmap as determined by the Product Owner. Work closely with cross-functional team members to ensure solutions are implemented using an Agile mindset and support consistent incremental delivery of a Minimum Viable Product. Provide operational support to troubleshoot, identify root causes, and resolve product issues specific to Salesforce.

Day-to-Day Responsibilities

• Serve as the primary administrator for Salesforce, managing configuration, security, and system maintenance.
• Configure and maintain custom objects, fields, validation rules, workflows, flows, page layouts, permission sets, and other declarative features.
• Work to understand the business processes supported by technology systems.
• Collaborate with Product Owner, Product Manager, and other SMEs to identify, create, and maintain documentation for system processes, workflows, and training materials.
• Develop and maintain reports, dashboards, analytics tools, and data visualizations.
• Manage user onboarding/offboarding, profiles, permissions, and data access controls.
• Assist with integrations between Salesforce and other business systems using APIs, middleware, or native connectors.
• Work with external vendors and product support analysts to troubleshoot system issues and provide resolution.
• Manage Salesforce releases, testing, and deployment of new features.

Strongly Preferred Qualifications

• Bachelor's degree in business/IT/Computer Science or related field OR a combination of education plus equivalent level of work experience.
• 24+ years of experience as a Salesforce Administrator or in a similar CRM-focused role.
• Salesforce Administrator Certification (Salesforce Certified Administrator).
• Strong understanding of Consumer Goods Cloud.
• Strong understanding of Salesforce Sales Cloud; experience with Service Cloud or Experience Cloud is a plus.
• Strong understanding of B2B Commerce.
• 2+ years' experience in supporting business applications.
• 2+ years of business systems analyst experience in an Agile/Scrum software development environment preferred.
• Experience working with business functions to understand and map processes to functional and technical specifications.
• Ability to understand and represent the needs of the end user in a software development environment.
• Understanding of inbound/outbound interfaces is preferred.
• Knowledge of SQL databases and ability to write/run SQL queries is a plus.
• Previous experience within the consumer products industry is a plus.
• Experience prioritizing multiple tasks, managing tasks, and adapting to a changing environment.
• Knowledge of process analysis and design preferred.
• Able to prioritize and manage multiple tasks while working and adapting to a dynamic and fast-paced environment.
• Excellent analytical and problem-solving skills.
• Ability to understand business impact and prioritize assignments.
• Able to work hours necessary to complete assigned tasks.
• Willing to travel up to 10% of the time by car or plane.

Compensation and Benefits

As part of your total compensation package, you will also receive the following benefits:

• Paid time off, including holidays, vacation days, personal days, parental leave, and bereavement leave
• 401(k) with a company match
• Medical, prescription, dental, and vision insurance options, as well as supplemental health plan options, including accident, critical illness, and hospitalization
• Savings and spending accounts
• Company-paid telemedicine services
• Free counseling and information services
• Wellness program
• Company-paid life insurance
• Company-paid disability coverage
• Adoption assistance
• Education assistance
• Legal service plan option
• Pay advance option

Unfortunately, we will be unable to offer visa sponsorships to candidates.

EOE M/F/D/V

Pepsi Bottling Ventures is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. All employment decisions are based on valid job-related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1-800-662-8792 or via e-mail at rmssupport@pbvllc.com