Resolves and prevents consumer complaints and contributes to the effectiveness of legal staff by gathering information, mediating cases, interacting with appropriate parties, and disseminating information. Obtains information by contacting consumers, attorneys, business owners and others via the telephone and through correspondence; developing questions and proposing solutions; conducting research by retrieving information from files and summarizing and/or abstracting complaint files and documents. Answers questions and requests of the general public, supervisory and litigation staff; serving as a resource in areas of generalized and/or specialized knowledge; attending meetings; assisting in preparation of public education materials. Resolves complaints by initial review of consumer complaint files and taking actions as instructed to commence mediation; analyzing data; initiating cooperative mediation by opening lines of communication between parties and acting as a facilitator. Explaining remedies through correspondence and written and telephonic instruction; preparing documents, correspondence and memos and completing special projects as directed by supervisory staff. Resolves administrative problems by organizing, maintaining and duplicating consumer complaint files, contacting parties to complete consumer complaint case files, reviewing additional submissions or materials and taking appropriate actions to settle consumer complaint case files. Assists mediation coordinator by analyzing and evaluating information; keeping abreast of trends; summarizing complaint histories; maintaining historical context; communicating information on a regular basis, and advising supervisors and Litigation Unit of consumer protection issues which emerge from case file work. Attends workshops and education seminars. Accomplishes related results in a cooperative and collaborative manner.
Position requires in office attendance.
We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave. Part-time employees who work an average of 20 hours per week over the course of a year, receive benefits on a pro-rated basis.
As an employee of the Illinois Attorney General's Office, you'll have access to many great benefits. Join the legal team responsible for protecting the public interest of the state and the people of Illinois!
*Health and Dental cost ranges: for single: $131.00 - $314.00 monthly; for family: $299.00 - $653.00 monthly
For more information on benefits: visit cms.illinois.gov/benefits/stateemployee.html
Citizens Advocate 25-47 • Chicago, IL, United States
Proposal Manager, Justice+Civic.DLR Group is an integrated design firm with a promise to elevate the human experience through design.This fuels the work we do around the world and inspires our miss... Show more
General Cardiology Opportunity in the Chicagoland Area.Munster, IN, is a highly desirable community for physicians, offering a strong healthcare presence and proximity to the greater Chicago area w... Show more
Regional Engagement Manager (NYC), Full Time.Regional Engagement Manager (Atlanta), Full Time.To apply to the below positions, please send your resume and cover letter to Michal, michal.Openings ar... Show more
The Behavioral Specialist assists the classroom team and center staff in creating an inclusive environment for all children with enhanced support for children diagnosed with a disability and childr... Show more
Community Relations Specialist.Summary/Objective - The Community Relations Specialists will serve as the principle ambassador for NorthShore with respect for delivering the organization's vision wi... Show more
Claims Advocacy ProgramWe are seeking a talented individual to join our Claims Advocacy team at Marsh.This role will be based in Chicago and is a hybrid role that has a requirement of working at le... Show more
Chicagoland's premier orthopedic medical practice with several Chicago and suburban locations has Part Time Rehabilitation Technician openings at our Highland Park Rehab Services location.IBJI's Re... Show more
About CCH Chicago Coalition to End Homelessness (CCH) is a 44-year-old systemic advocacy organization.CCH develops campaigns and initiatives to address the causes of homelessness - lack of affordab... Show more
Northwest Community Healthcare in Arlington Heights, IL.PRN Clinical Liaison- work at least 2 weekends a month.If you love healthcare but would like to try something new this may be the opportunity... Show more
Part of a nation wide family of Continuing Care Retirement Communities is seeking a Social Services Director.This position is responsible for directing the social service functions which include th... Show more
Illinois SBDC Business Advisor.The Illinois SBDC Business Advisor fosters a strong climate for small business growth by providing in-depth, confidential, and no cost business advising to small busi... Show more
Have you ever dreamed of making an impact? How about serving your community, State, and Nation? As a Military Police Officer for the Army National Guard, you’ll do all of these things by protecting... Show more
Advisor Development Program - Financial Advisor.Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, a... Show more
The Fiduciary Advisor (FA) is responsible for the administration of fiduciary accounts where Busey is acting as trustee, executor, administrator, conservator, guardian, or agent for Busey Wealth Ma... Show more
As a part-time Community Association Manager, you’ll provide strong leadership and management direction on behalf of the Board of Directors and FirstService Residential.You'll serve as a liaison to... Show more
Residential Direct Support Professional.Highland Park Location - Highland Park, IL 60035.Hourly Position Type Full Time Education Level High School Travel Percentage Less than 25% Category Health C... Show more
Internal Medicine Residency Program Coordinator.UChicago Medicine Ingalls Memorial Hospital is a 485-bed acute care hospital that serves as the flagship of UChicago's Community Health and Hospitals... Show more
Part of a nation wide family of Continuing Care Retirement Communities is seeking a Social Services Director.This position is responsible for directing the social service functions which include th... Show more
Provides school-based therapy that is integrated into the school's educational program as a means to enhance functioning and attain educational objectives; provides support to the total educational... Show more
Direct Service Person- Kings/ Tiburon.Kings/ Tiburon - Homewood, IL 60430.Hourly Position Type Full-Time/Part-Time Education Level High School/GED.CTF Illinois is looking for caring, dependable, an... Show more
){kind=logo}
