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Pacer Group
Associate, Operation ServicesPacer Group • Frisco, TX, United States
Associate, Operation Services

Associate, Operation Services

Pacer Group • Frisco, TX, United States
2 days ago
Job type
  • Full-time
Job description

Operations Services Associate

Shift 8-5, Monday - Friday, fully onsite each day. Open to holidays and weekends. Excellent customer services, communication skills, fast past environment. Attention to detail. Deadline driven. Flexibility with workflow with ability to rotate between teams. Open minded to retain instructions and recognize red flags. Positive attitude.

As an Operations Services Associate, youll embark on a rewarding journey of professional growth in a fast-paced production environment. As part of our team, you will play a crucial role in servicing, supporting, and mitigating risks for property loans. You will thrive on the challenges that come with exercising your exceptional attention to detail and critical thinking skills. You will have the opportunity to leverage your technical expertise in advanced third-party subscriptions, and public information available on the internet. Your ability to effectively apply this data to workflow applications, forms, and databases will be instrumental in streamlining processes and driving efficiency. We foster a learning culture that encourages personal and professional development, enabling you to thrive and reach your full potential.

JOB DUTIES

  • Deliver exceptional client service in a high-volume production environment
  • Manage assigned processes and inventory to meet deadlines
  • Effectively display the ability to manage time well by completing all work types within the established deadlines, set appropriate work-related priorities, concentrate on the main objectives, and avoid unnecessary interruptions
  • Research, collect and fill gaps for missing data to ensure accuracy
  • Utilize various tools to analyze, query, and manipulate data according to defined business procedures
  • Adhere to all required company and client driven standards and/or Service Level Agreements (SLAs)
  • Duties may vary based on area of focus (Payments, Refunds, Procurement, Field Procurement, Non-Escrow, Funds Management, Flood Search, Tax Search, Data Integrity, Commercial Tax, Mail Correspondence)
  • Document Processing: Handling high volumes of live checks by accurately printing and matching them with corresponding reports.
  • Procedural Adherence: Meticulously following specific, detailed instructions for each package to ensure all contents are correct and compliant for dispatch.
  • Quality Control: Performing final verification of matched checks and reports to guarantee exceptional accuracy in a zero-error tolerance environment.
  • Package Preparation: Organizing and preparing the finalized packages for secure delivery to various Taxing Authorities while meeting strict daily deadlines.

JOB QUALIFICATIONS

  • High school diploma, GED or equivalent required; college degree preferred
  • 1+ years of relevant experience, or relevant education in lieu of experience
  • Client service-oriented experience preferred
  • Ability to provide exceptional client service in a high-volume production environment
  • Ability to manage time, set priorities and meet deadlines
  • Intermediate computer skills with strong aptitude to learn new systems and applications
  • Ability to understand basic property related documentation from a variety of sources
  • Strong analytical and critical thinking to synthesize information from multiple sources to resolve problems
  • Detailed oriented to process data accurately
  • Ability to collaborate with others and provide status updates
  • Strong verbal and written communication skills
  • Willingness to learn, adapt, and grow
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Associate, Operation Services • Frisco, TX, United States

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