Senior Director, Shared Services

Senior Director, Shared Services

Position at The Pasha Group

Senior Director, Shared Services Lead Global Service Transformation, AI Adoption & Cost Optimization at The Pasha Group

Are you a strategic operations leader who excels at building scalable service organizations, improving customer outcomes, and delivering measurable financial results? Join The Pasha Group as Senior Director, Shared Services, where you will lead the evolution of a cost-efficient, customer-centric Shared Services organization supporting international logistics operations.

This high-impact leadership role is responsible for advancing a multi-year cost optimization roadmap, strengthening service delivery across multiple locations and channels, and embedding AI-enabled tools and automation into daily operations. You will partner closely with Finance, Operations, and senior leadership to translate enterprise priorities into measurable improvements in cost, capacity, productivity, service quality, and customer experience.

Lead Cost Optimization, Financial Performance & Enterprise Value

Drive sustainable savings while protecting operational integrity, service quality, and customer outcomes.

Build Scalable Service Delivery & Operational Excellence

Create a resilient, flexible Shared Services model that meets changing business needs without compromising customer experience.

Drive AI, Automation & Digital Transformation

Turn enterprise technology strategy into practical, measurable operational and financial outcomes.

Lead High-Performing Teams & Cross-Functional Partnerships

Build accountable, capable teams and align multiple locations around shared priorities and performance expectations.

What You Bring

You combine strategic operational leadership, financial acumen, and a strong understanding of international logistics service delivery.

• Bachelor's degree in Business Administration, Supply Chain Management, Finance, or related field, or an equivalent combination of education and experience
• Master's degree preferred
• 10+ years of progressive leadership experience in International Logistics Shared Services or multi-function Operations management
• Demonstrated success leading large-scale transformation initiatives, including cost optimization and operating model redesign
• Experience designing and managing flexible, multi-channel service delivery models across global operations
• Expertise in shared services operating models, process optimization, and service delivery transformation
• Strong knowledge of multi-modal freight operations
• Proficiency with TMS, shipment visibility, EDI integrations, and operational systems
• Knowledge of customs processes, trade documentation, and letters of credit
• Strong financial, analytical, and data-driven decision-making capabilities
• Proven ability to lead large, distributed teams with high accountability and performance expectations
• Executive-level communication and stakeholder management skills
• Understanding of military/government contracts, agreements, and performance metrics strongly preferred

Your Strengths

You are a collaborative, results-driven leader who brings clarity, accountability, and innovation to complex operational environments.

• Strategic thinker with the ability to turn enterprise priorities into executable plans and measurable outcomes
• Strong business and financial acumen with the ability to connect operational performance to financial results
• Skilled at balancing cost, capacity, and customer experience in a dynamic environment
• Effective leader who motivates teams, strengthens accountability, and drives sustained performance
• Analytical and solutions-oriented with a focus on continuous improvement
• Committed to modeling The Pasha Way: Excellence, Honesty & Integrity, Innovation, and Teamwork

Why You'll Love Working at The Pasha Group

This role offers the opportunity to shape the future of Shared Services within a leading transportation and logistics organization. You will influence enterprise-wide service delivery, drive meaningful cost and performance improvements, and lead to the adoption of digital and AI-enabled capabilities that strengthen both customer outcomes and long-term business value.

At The Pasha Group, you will work alongside experienced leaders across Finance, Operations, and Logistics while building a high-performing organization that delivers consistent, scalable, and customer-focused results.

Work Environment

Corporate and office environment with regular use of computer systems and communication tools. This role requires the ability to travel independently to U.S. locations, including Hawaii.

Travel

Up to 20% of travel is required.

Ready to Make an Impact?

Bring your strategic leadership, operational expertise, and passion for transformation into The Pasha Group. Help build a smarter, more scalable Shared Services organization that delivers stronger performance, improved customer outcomes, and sustained enterprise value.

The Pasha Group family of companies are EOE/AA Employers - Minority/Female/Veteran/Disabled/and other Protected Categories