Senior Director, Product Management - Global Network Operations

Senior Director, Product Management - Global Network Operations

Equinix is the world's digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes youbecause when you feel valued, you're empowered to do your best work.

Role Description

The Senior Director, Product Management - Global Network Operations is responsible for driving the strategy, development, and growth of Global Network Operations digital products and platforms. By aligning teams around common customer journeys, operational workflows, and technology capabilities, this role streamlines product strategy and execution while improving speed, efficiency, and value delivery.

Key areas of focus include evolving existing Network Operations digital products and launching emerging platforms that enhance visibility, automation, reliability, and scalability across global network infrastructure. The Senior Director ensures that product strategies simplify operational complexity, improve customer experience, and enable high-performing, resilient network services.

Reporting to the SVP of Global Network Operations, this leader ensures that product management practices are scalable, data-driven, secure, and adaptable to evolving technologies and operational needs. The Senior Director owns the end-to-end product lifecycle - from vision and roadmap through launch and optimization - partnering closely with Engineering, Operations, Architecture, Security, and business stakeholders to deliver measurable outcomes.

Accountable for executing against the product roadmap, the Senior Director drives cross-functional alignment, validates product-market and product-operations fit, accelerates adoption, and establishes a path to sustainable scale. Emphasis is placed on strong product discovery, customer-centric design, rapid experimentation, and continuous learning to drive iterative improvement.

Additionally, this leader fosters a culture of accountability, integration, and operational excellence by implementing modern product practices, leveraging automation and analytics, and building organizational capabilities that support scalable, resilient, and adaptive growth across the Global Network Operations portfolio.

Key Responsibilities:

• Own the end-to-end product lifecycle (vision, roadmap, definition, delivery, adoption, and optimization) for core NetOps platforms.
• Simplify operational complexity and improve customer experience while enabling high performing resilient network services globally.
• Lead a cross-functional product portfolio spanning automation & orchestration, observability/telemetry, incident & reliability management (SRE), capacity & performance, self-service/API platforms, and security/compliance integration.
• Define multi year product vision and portfolio roadmap for Global Network Operations; align investments to business outcomes and GMPO priorities.
• Prioritization using clear KPIs/OKRs (e.g., MTTR, change success rate, automation coverage, SLO attainment, cost to serve, adoption).
• Lead discovery and experimentation: Validate problem/opportunity, define MVPs, run iterative tests, and scale proven solutions.
• Ensure execution excellence: Partner with Engineering, Operations, and Architecture to deliver high-quality releases with well-defined SLAs/SLOs, release criteria, and runbooks.
• Drive adoption and change management across regions and stakeholder groups; measure and improve time to value and customer satisfaction.
• Establish modern product practices and governance (data driven decision-making, lifecycle management, product analytics, A/B tests, and continuous feedback loops).
• Stakeholder leadership: Influence and align executive partners across Engineering, Security, Finance, and Customer/Field organizations.
• Run outcome-based portfolio planning.

Skills and attributes

• 15+ years in product management or adjacent leadership roles
• Success operating in a highly matrixed, global environment with strong executive communication and influencing skills.
• Advanced degree in a relevant field (e.g., Computer Science, Electrical Engineering) preferred.
• Network Automation & Orchestration: Expertise in provisioning, change management, configuration compliance, and policy-driven automation workflows.
• Observability & Telemetry: Skilled in designing unified visibility frameworks, defining SLIs/SLOs, and applying health modeling and analytics for proactive detection.
• Reliability & Incident Management: Deep understanding of incident response processes, post-incident learning, error budgets, and continuous resilience improvement.
• Capacity, Performance & Cost Efficiency: Proficiency in forecasting, modeling, and scaling strategies that balance performance, reliability, and efficiency.
• Developer & Operator Experience: Self-service portals, APIs/SDKs, documentation, and friction free adoption.
• Security & Compliance: Effective at embedding guardrails, vulnerability and risk management, and audit ready controls across products

The United States targeted pay range for this position in the following location is/locations are: San Francisco, CA / Bay Area: $223,000 to $335,000 per year California (Non-SF/Bay Area), Connecticut, Maryland, New York, New Jersey, Washington state: $219,000 to $329,000 per year Colorado, Nevada, Rhode Island: $202,000 to $304,000 per year Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training. This position may be offered in other locations. Your recruiter can share more about the specific pay range for your preferred location during the hiring process. The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position. As an employee, you become important to Equinix's success. Details about our company benefits can be found at the following link: USA Benefits eBook

Equinix Benefits

As an employee, you become important to Equinix's success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we're providing you with the best package possible. So, wherever you are in your career and life, you'll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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