Site Reliability Engineer (Onsite Hybrid)

JOB DESCRIPTION

We are currently seeking a Site Reliability Engineer (Onsite Hybrid) to join our team in Plano, Texas (US-TX), United States (US).

Job Responsibilities Include:

• Own and manage observability using New Relic (APM, infrastructure monitoring, dashboards, alerting)
• Define and implement SLIs/SLOs and alerting strategies
• Drive incident response, root-cause analysis (RCA), and post-mortems
• Administer GitHub Enterprise (repos, branch protections, access control)
• Design and maintain GitHub Actions CI/CD pipelines for Java/.NET applications
• Support engineering teams with build, deployment, and pipeline reliability improvements
• Contribute to code quality and security practices in CI/CD pipelines
• Troubleshoot issues across application, infrastructure, and CI/CD layers
• Drive continuous reliability and performance improvements
• Leverage or support adoption of AI/automation in SRE workflows (alerting, incident triage, or productivity tools like Copilot)

Basic Qualifications:

• 5+ years of Hands-on experience with New Relic (or similar APM tools)
• 5+ years of Strong understanding of SRE practices (SLI/SLO, alerting, incident management)
• 5+ years of Experience with GitHub Enterprise and GitHub Actions
• 5+ years of CI/CD pipeline experience for Java or .NET applications
• 5+ years of Strong Experience in troubleshooting and root-cause analysis skills
• 5+ years of Experience supporting production workloads (application + infrastructure)

Preferred Skills:

• Basic exposure to AI-enabled tools (e.g., GitHub Copilot, observability insights, or automation tools)
• Advanced New Relic capabilities (synthetics, dashboards, query/SQL monitoring)
• Experience with JFrog Artifactory and/or Xray
• SonarQube integration for static code analysis
• GitHub Advanced Security (CodeQL, Dependabot, secret scanning)
• Experience supporting Angular or multi-stack pipelines
• Exposure to network monitoring
• Hands-on use of AI/ML for SRE or DevOps automation (alert noise reduction, anomaly detection)
• GitHub Copilot usage or governance
• Exposure to ServiceNow ITOM (event mgmt, CMDB, discovery)
• Experience with Databricks CI/CD pipelines
• Familiarity with AIOps concepts (predictive alerting, intelligent incident response)

NTT DATA provides a reasonable range of compensation for U.S. based positions. The starting pay range for this role is $96,800 - $145,200 per annum. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

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About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.