Customer Success Manager

Customer Success Manager

The expected compensation range for this U.S. based position is $117,000- 176,000 per year, which includes base pay and short-term incentive. The compensation range for this full-time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.

We are seeking an experienced Customer Success Manager (CSM) to own and grow a portfolio of high-value, strategic accounts. This role operates at both executive and operational levels, ensuring customers achieve measurable business outcomes from our CPMS platform. This individual will serve as a trusted advisor, ensuring customers successfully deploy, adopt, and maximize value from our platform.

Key Responsibilities:

• Strategic Account Ownership: Serve as the executive-level relationship owner for assigned enterprise accounts. Build multi-threaded relationships across operations, IT, finance, and executive leadership. Develop and execute strategic account plans aligned to customer business objectives. Conduct Business Reviews (BRs) with senior stakeholders to align platform usage with customer goals.
• Operational Performance & Optimization: Monitor key enterprise KPIs. Proactively identify risk signals and implement mitigation plans. Collaborate with technical teams on complex escalations and coordinate cross-functional resolution.
• Revenue Retention & Expansion: Own gross and net revenue retention within assigned accounts. Lead renewal strategy and negotiation support. Identify and drive expansion opportunities (additional sites, new geographies, advanced modules, API integrations, value-added services). Maintain accurate forecasting and executive visibility into account health. Drive enterprise-wide adoption of advanced CPMS features (load management, reporting, APIs, roaming integrations, payment systems).
• Customer Advocacy & Voice of the Customer: Translate enterprise customer needs into actionable product insights. Partner with Product and Engineering on roadmap alignment. Represent customer priorities internally to influence strategic decisions.

Qualifications Required:

• 5+ years of experience in Customer Success, Strategic Account Management, or Technical Account Management within a SaaS or IoT platform environment.
• Proven experience managing complex, enterprise accounts.
• Strong understanding of enterprise software integrations, APIs, data reporting, and system interoperability.
• Demonstrated ability to influence executive stakeholders and drive strategic conversations.
• Experience managing contract renewals and expansion within enterprise clients.

Preferred:

• Experience in EV charging, energy infrastructure, utilities, fleet management, or IoT-connected systems.
• Familiarity with OCPP, OCPI, roaming networks, billing/payment systems, or utility integrations.
• Experience working with regulated or compliance-driven industries.

Core Competencies:

• Executive presence and consultative leadership.
• Strategic thinking and long-term account planning.
• High accountability and ownership.
• Strong analytical and KPI-driven decision-making.
• Ability to manage complexity across distributed assets and stakeholders.
• Exceptional communication and negotiation skills.

Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric apply today! 40 billion global revenue +9% organic growth 150 000+ employees in 100+ countries.

You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.