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Boca Recovery Center
Alumni CoordinatorBoca Recovery Center • Springfield, MA, United States
Alumni Coordinator

Alumni Coordinator

Boca Recovery Center • Springfield, MA, United States
1 day ago
Job type
  • Full-time
Job description

Alumni Coordinator

Founded in 2016, Boca Recovery Center is a nationally recognized addiction treatment provider specializing in substance use disorders and co-occurring mental health conditions. With locations in Florida, New Jersey, Indiana and Massachusetts, we deliver evidence-based clinical care in a supportive, structured environment. Our team is committed to providing trauma-informed, client-centered services that promote lasting recovery.

Job Summary

We're seeking a passionate and organized Alumni Coordinator to oversee post-treatment support for our clients. This role ensures sustained engagement, supports re-admission efforts when necessary, and builds meaningful relationships with alumni to promote lasting recovery.

Key Responsibilities

Alumni Support & Aftercare

  • Maintain regular outreach (calls, texts, emails) for at least one year post-discharge.
  • Track all interactions and follow-up tasks via Salesforce or similar CRM.
  • Ensure compliance with Joint Commission aftercare requirements.

Alumni Engagement

  • Facilitate one weekly alumni group with a licensed therapist.
  • Coordinate and attend one H&I commitment per week.
  • Develop strategies to strengthen alumni involvement and participation.

Intake Oversight

  • Review BHT-submitted intake forms for accuracy of contact and emergency information.
  • Correct any errors and escalate recurring issues to the Director of Operations.

Relationship Building

  • Build rapport with clients prior to discharge to ensure a smooth transition into the alumni program.
  • Serve as a primary contact for alumni, providing encouragement and connection to ongoing resources.

Reputation Management

  • Encourage alumni and family members to leave reviews on the facility's Google profile.
  • Target: Secure at least five reviews per week.

Re-Admission Support

  • Monitor alumni well-being and identify those in need of re-engagement.
  • Coordinate with admissions and clinical teams to support re-entry into care.
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Alumni Coordinator • Springfield, MA, United States

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