Loan Officer Assistant

Job Description:

• Support the customer journey from application to initial disclosures
• Provide an overview of Knock’s products and programs
• Assist Loan Officers by seeing customers through to a successful closing
• Gather required documentation to complete loan applications
• Work with borrowers and partners to help borrowers become pre-approved for the Knock Bridge Loan
• Manage a pipeline of 200+ loan applications per month, per loan officer
• Ensure minimum submission requirements and documents are met before submitting loans for disclosure
• Follow up on disclosed loans to ensure timely signing
• Assist Loan Officers and Loan Assistants with borrower requests
• Assign new loan files to Loan Officers
• Apply understanding of TRID guidelines and Loan Estimates
• Work with internal risk and loan officers to ensure loans are properly set up and documented in Encompass
• Provide excellent customer service and respond to all emails and voicemails
• Meet or exceed individual quotas and company metrics
• Work autonomously and search for answers before asking questions
• Promote a People First culture and best-in-class customer service from lead to closing
• Continually learn and expand knowledge of mortgage origination sales
• Take on ad-hoc projects and support the team as needed

Requirements:

• 1+ year experience as a Mortgage Loan Originator or Sales Assistant (Loan Officer Assistant)
• Active NMLS license or ability to acquire an NMLS license within the first 90 days of hire
• Experience using LOS, Meridian Link, Blend and/or Google Suite required
• Comfortable with change and working in a fast-paced, fully remote startup environment
• Team player and fantastic communicator (written and verbal)
• Ability to review and interpret internal guidelines
• Process oriented with a keen eye for detail
• Proven success working 100% remote in prior positions and experience working with a distributed, national team
• High school diploma or equivalent
• Able to perform essential functions with or without reasonable accommodation
• Able to constantly operate a computer
• Able to communicate and exchange accurate information via telephone or internet video applications

Benefits:

• Uncapped incentive plan (bonus)
• Top tier medical, dental, & vision benefits for full time employees starting on the first day of employment
• Flexible Paid Time Off for full time employees
• Paid parental leave for all full time employees: 12 weeks paid parental leave for the birthing parent; 6 weeks paid parental leave for the non-birthing parent
• One thousand annually for professional development
• Life, AD&D and Disability insurance for full time employees
• 401K (noncontributory by Knock) for all employees
• $75 monthly allowance for health & wellness
• Up to $400 monthly for a co-working space for eligible employees
• $100 monthly allowance for home internet, mobile phone or other communication devices
• $2,500 referral bonus for eligible employees
• 100% remote work culture
• Flexible, people-first approach
• Supportive, growth-oriented environment
• Commitment to diverse, equitable, and inclusive culture