MANAGER, CRISIS RESPONSE TEAMS

Crisis Response Team Staff

Metro's mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.

Provides guidance, oversight and support for the daily operations of the Crisis Response Team staff across LA Metro's rail and bus system. Recruitment Timelines: Interviews are projected to be scheduled for the week of July 19th, 2026. These dates are subject to change. We encourage you to monitor your governmentjobs.com profile and emails for the latest updates.

Examples of Duties

• Oversees team(s) who evaluate individuals experiencing behavioral health crises, determine appropriate interventions, and facilitate connections to critical resources
• Supports and evaluates the delivery of mental health interventions
• Responds to requests for in-field support and ensures effective coordination of services that reduce unnecessary engagement with the justice system
• Provides clinical supervision for team members
• Performs field-based comprehensive needs assessments
• Identifies applicable resources for individuals in crisis and submits referrals
• If certified, prepares Lanterman-Petris-Short (LPS) applications for individuals requiring holds for immediate 72-hour detention at a stabilizing facility
• Conducts verbal wellness checks on individuals showing signs of distress to assess the need for support or assistance
• Provides support in responding to medical emergencies on the Metro transit system by initiating contact with paramedic services, collecting information, providing logistical support, and administering NARCAN (naloxone), CPR, and/or first aid, as necessary.
• Prepares operational and performance reports
• Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employees

Minimum Qualifications

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Education Master's Degree in social work, psychology, marriage and family therapy, or related field Experience Six years of relevant experience or three years of relevant supervisory-level experience providing services to individuals with mental health conditions in either a clinical setting or as part of a field-based team Certifications/Licenses/Special Requirements A valid, current and unrestricted clinical license, such as Licensed Clinical Social Worker (LCSW or LICSW), Psychologist (Psy.D.) or Licensed Marriage and Family Therapist (LMFT)

Essential Knowledge

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks) Comprehensive needs assessments and evaluation Methods of field-based outreach and engagement Crisis response for individuals with mental health conditions and/or substance use disorders Resources applicable to mental health conditions and/or substance use disorders Cultural and situational awareness, such as cultural sensitivity and unconscious bias Principles and practices of customer service Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things) Managing staff who engage with individuals experiencing mental health and/or substance use disorders Performing mental health assessments and determining appropriate interventions Communicating effectively orally and in writing Problem solving Operating a personal computer, tablet, and/or smart device Ability to (defined as a present competence to perform an observable behavior or produce an observable result) Demonstrate effective management and leadership of staff Respond calmly and quickly in stressful and emergency situations Interface with the public in a professional manner Assist during evacuation situations Read, write, speak, and understand English Understand and follow oral and written instructions and procedures Complete accurate incident reports Maintain basic records Special Conditions This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions Working Conditions Exposure to moving machinery and/or vehicles Exposure to outdoor weather including extreme heat, cold, dampness and/or humidity Work irregular hours, split shifts, weekends, holidays, or 24-hour-a-day on-call assignments Work after designated regular hours in case of special assignments or emergencies Physical Effort Required Standing Walking Bending or twisting at the neck, waist and/or knees Good vision and/or depth perception to judge distances Move or carry objects or materials Ability to provide First Aid/CPR (training to be provided within six months of hiring) Ability to administer Narcan (training to be provided within six months of hiring)

Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro's Equal Employment Opportunity Program. Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.

Selection Procedure Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure To apply, visit Metro's website at and complete an online Employment Application. Computers are available to complete online Employment Applications at the following Metro locations: METRO Headquarters, Employment Office One Gateway Plaza Los Angeles, CA 90012 Open: Monday through Friday, 8am-4pm (Closed Sat & Sun) Metro Talent Hub 8501 S. Evermont Place Los Angeles, CA 90044 Open: Monday through Friday, 9am-5pm (Closed Sat & Sun) East Los Angeles Customer Center 4501 B Whittier Blvd Los Angeles, CA 90022 Open: Tuesday through Saturday, 10am to 6pm (Closed Sun & Mon) Wilshire/Vermont Customer Center 3183 Wilshire Blvd, Ste 174 Los Angeles, CA 90010 Open: Monday through Friday, 10am-6pm (Closed Sat & Sun) Rosa Parks Customer Center Willowbrook/Rosa Parks Station 11720 Wilmington Ave Los Angeles, CA 90059 Open: Monday through Friday, 6am to 6:30pm (Closed Sat & Sun) Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro. All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.

*Open to the public and all Metro employees

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.