Manager, Franchise Legal Coordinator & Office Administration

Manager, Franchise Legal Coordination & Office Administration

LOCATION: Riverside, California (100 % On-Site)

REPORTS TO: Executive Leadership

DIRECT REPORTS: Guest Relations/Office Coordinator

CLASSIFICATION: Exempt

SUMMARY OF POSITION: Farmer Boys is seeking a highly structured, compliance-minded, and proactive Manager, Franchise Legal Coordination & Office Administration to anchor our corporate headquarters and lead our franchise administrative operations. Serving as a critical operational bridge between franchise owners, senior executive leadership, external legal counsel, and insurance risk partners, this role is designed for a professional with deep legal administrative or paralegal experience who wants to step into a corporate leadership seat.

The ideal candidate brings elite document control, rigorous deadline tracking, and professional poise from a sophisticated law firm or corporate legal environment along with experience managing general office administration duties. Leveraging a direct report, this position provides true administrative autonomy over our multi-state franchise compliance pipelines, corporate governance records, and corporate office operations

Essential Duties and Responsibilities:

1. Legal Operations, Corporate Governance & Franchise Compliance

• FDD & Document Integrity: Serve as the primary administrative gatekeeper for the Franchise Disclosure Document (FDD), orchestrating multi-state annual updates, registration windows, and mandatory regulatory archival processes.
• Contract Lifecycle Management: Manage the structural generation, meticulous proofing, execution tracing, and onboarding documentation for Franchise Agreements, renewals, sales, transfers, and complex corporate assignments.
• Corporate Information Architecture: Maintain and continuously optimize the company's master digital and physical document repositories, enforcing strict version control, record retention policies, and data security standards to support audit and compliance readiness.
• External Advisory Liaison: Coordinate formal administrative communications and information exchanges with outside legal counsel, commercial lenders, and regulatory government agencies.
• Financial & Fee Administration: Oversee the orderly administrative collection, tracking, and recording of franchise-related fees and underlying statutory agreements.

2. Leadership, Process Governance & Team Delegation

• Strategic Team Leadership: Direct, mentor, and supervise the Guest Relations/Office Coordinator, providing clear performance metrics, coaching, and career growth opportunities.
• Operational Continuity: Establish departmental priorities, design cross-training frameworks, and delegate daily tactical workflows to ensure zero-gap coverage of corporate administrative needs.
• Culture of Professionalism: Cultivate a highly polished, collaborative, and service-oriented environment across the corporate administrative division.

3. Facilities Contract Administration & Corporate Logistics

• Corporate Workspace Governance: Oversee day-to-day corporate headquarters operations, establishing policies for office access, secure parking logistics, key tracking, and physical security records.
• Vendor Contract Management: Manage relationships, service level agreements, and administrative budgets for corporate facility vendors, including IT support infrastructure, cleaning services, maintenance contractors, and office procurement accounts.
• Employee Integration & Workspace Readiness: Supervise the logistical onboarding of new corporate staff, ensuring immediate workspace preparation and hardware alignment.
• Internal Event Governance: Serve on the Annual Conference Planning Committee, managing corporate sponsorships, vendor communication streams, housing logistics, and supply infrastructure for off-site meetings and executive functions. Directs, assigns, and supervises the planning, coordination, and execution of special events for the Restaurant Support Center and Franchise Development Discovery Days.

4. Consumer Compliance & Escalated Relationship Management

• Regulatory & BBB Correspondence: Lead the administrative review and drafting of formal corporate responses to Better Business Bureau (BBB) inquiries and related consumer regulatory correspondence.
• Trend Analysis & Escalation: Monitor and document consumer dispute trends, acting as an elevated point of resolution for complex or sensitive brand experiences.
• Continuous Improvement: Partner with cross-functional executive stakeholders to interpret consumer sentiment data to support customer experience improvement initiatives.

5. Ad-hoc projects/duties as needed

Knowledge, Skills, and Abilities:

Required Qualifications

• Professional Pedigree: Minimum of 5 years of progressively responsible experience as a Legal Secretary, Legal Assistant, Practice Assistant, Corporate Paralegal, or Legal Operations Coordinator within a law firm or sophisticated in-house corporate legal department.
• Skills & Tools: Intuitive problem-solver with thoughtful anticipation of deliverables, ability to prioritize and manage complex issues, excellent written and oral communication skills, excellent time management skills, collaborative style, team player.
• Risk & Confidentiality Safeguards: Proven mastery of managing highly sensitive corporate, financial, and confidential legal documents with absolute discretion.
• Technical Software Autonomy: Advanced proficiency across the Microsoft 365 suite, specifically utilizing advanced features in Word (contract formatting/redlining) and Excel (compliance tracking, reporting metrics, and asset logs).
• Process Rigor: Elite project management, strict adherence to hard statutory/contractual deadlines, and unparalleled proofreading capabilities.

Preferred Qualifications

• Direct experience handling Franchise Disclosure Documents (FDDs) or supporting multi-unit corporate franchise ecosystems.
• Prior supervisory or people-management experience with a demonstrated knack for delegation and professional development.
• Experience managing corporate insurance renewal processes, certificates of insurance (COIs), and commercial contracts.
• A proven track record managing corporate vendor logistics or large-scale project coordination.
• Uncompromising Eye for Detail: You naturally catch cross-referencing errors, formatting inconsistencies, or missing addenda that others overlook.
• Exceptional Judgment: You possess the executive presence and situational awareness to interface smoothly with franchise owners, C-suite executives, and external attorneys.
• High Accountability: You take total ownership of your workflows, continuously improving broken administrative systems rather than just working within them.

WORK EXPERIENCE AND EDUCATION:

• 3-5 years of relevant experience in legal or corporate setting
• Bachelor's degree or equivalent required

ADDITIONAL

• Due to the collaborative nature of this position and its responsibility for managing corporate office operations, legal administration, and executive support, this role is 100% in-office. Remote or hybrid work arrangements are not available.

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