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H&R Block
Associate Team Leader in Tax ServicesH&R Block • Gainesville, FL, United States
Associate Team Leader in Tax Services

Associate Team Leader in Tax Services

H&R Block • Gainesville, FL, United States
30+ days ago
Job type
  • Full-time
  • Part-time
Job description
About UsAt H&R Block, we harness the power of people helping people. Our core mission is to inspire confidence and provide help to our clients, associates, and communities across the globe. We prioritize a high-performing, interconnected culture where everyone feels they truly belong.We are dedicated to ongoing improvement and have embraced a long-term strategy called Block Next. This multi-year plan emphasizes innovation, enhancing client experiences, and driving sustainable growth. Our goal is to redefine how we work, serve, and lead in our industry.If you're someone who thrives on challenges and aspires to make a meaningful impact in your community, we invite you to explore opportunities with us.Your RoleAs an Associate Team Leader, you will play a vital role during tax season by ensuring our clients receive exceptional service and directing daily operations within our tax office. Your journey will begin with a flexible part-time schedule in early December, transitioning to full-time from January through April.What You'll Do:Assist the Multi-Unit Team Leader, acting as the primary contact for tax office associates and clients, while ensuring adherence to H&R Block's values.Ensure that all tax office associates execute Service Standards and maintain a high-quality client service experience, escalating issues as necessary.Address escalated client service concerns effectively and efficiently.Manage client scheduling and resolve any conflicts, escalating to leadership when necessary.Engage with clients directly at the front desk, delivering an outstanding customer experience.Oversee daily operations to ensure associates are timely scheduled and that all tasks are completed in alignment with quality standards and goals.Conduct daily huddles to communicate essential information to the team.Your Qualifications:Previous experience in customer service or a related field.Strong organizational and planning skills to manage daily operations effectively.Customer-first mindset with excellent communication abilities.Proficiency in computer applications, including MS Office.Ability to work independently with minimal supervision.A positive attitude and adaptable approach.Willingness to work a flexible schedule of up to 40 hours per week based on business requirements.A high school diploma or equivalent is required.Why H&R Block?We value our associates and are committed to their overall well-being, offering comprehensive benefits tailored to support individual health, wellness, and financial needs:Employee Assistance Program with Health Advocate.Wellbeing program, BetterYou, to foster healthy habits.Support resources for neurodiversity and caregivers.Discounts on various products and services.Eligibility for Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan.Join Our Community:At H&R Block, we are committed to fostering a Connected Culture characterized by trust, care, and genuine connections. Here, you'll find a welcoming environment where you can authentically express yourself and feel valued as part of a greater team.Experience a workplace recognized globally as one of the Best Companies, surrounded by dedicated colleagues who are enthusiastic about mutual growth and support.H&R Block is an equal opportunity employer, and we celebrate diversity in our workforce regardless of gender, race, ethnicity, age, disability, religion, sexual orientation, gender identity or expression, and veteran status.If you are ready to make a positive impact, H&R Block is the ideal place for you.
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Associate Team Leader in Tax Services • Gainesville, FL, United States

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