Student Accounts Representative

Summary: In a fast paced, goal-oriented outreach department this role is involved in servicing student accounts, negotiating mutually acceptable payment plans and performing account management on an assigned account portfolio.Compensation: The starting pay range for this position is $25 per hour.Essential Duties and Responsibilities:Manage a portfolio of student accounts, some of which may be complicated or unique, to ensure payment is received; this may include research, validating data, and/or working with other departments to ensure accuracy of accounts.Collect payments on open receivable balances in a timely manner; this includes making outbound phone calls and email communications.Negotiate mutually acceptable payment plans with students.Accountable to reduce delinquency for all assigned accounts.Deliver on expected department goals and activity metricsEstablish and maintain an effective, collaborative, and cooperative working relationship stakeholders, other departments, and functional areas to deliver optimal results.Provide exceptional customer care to students and colleagues by accepting ownership of issues and questions.Possesses knowledge of applicable collection, credit and finance laws pertaining to the education industry.Ensures compliance with all SOX controls, external regulations and internal policies and procedures.Identifies solutions for continuous improvement to existing processes and actively participates in the roll-out and execution of process changes.Participates in team meetings, special projects, and additional duties as assignedCompetency: To perform the job successfully, an individual should demonstrate the following competencies:Core Competencies:Adaptability “ Responds to change with a willingness and ability to learn new ways of working. Adapts approach and demeanor in real time to match the shifting demands of different situations.Communication “ Develops and delivers communication that conveys a clear understanding of the unique needs of different audiences. Listens to others and allows them to make their point.Integrity & Ethics “ Demonstrates personal integrity; serves as a positive example of why others should trust the motives of the organization; views self as a reflection of the organization by following through on commitments and accepting ownership of mistakes; treats people with respect; keeps commitments; inspires the trust of others and upholds organizational values.Organization Support “ Supports organizations goals and values. Is keenly aware of the time frame in which tasks or projects needs to be done; accepts and mirrors the level of urgency conveyed by the manager or customer being served; puts first priority on the needs of the organization or the needs of its customers. Fosters collaboration and teamwork across the Institution.Professionalism “ Approaches other in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follow through on commitments.Job CompetenciesResults Driven - Achieves results within established timelines; understands and demonstrates that intentions, activities, and results are not the same; expects that obstacles will occur and refuses to accept favorably those who seek to justify poor results by describing intentions or activities, who get derailed by obstacles and fail to take effective steps to avoid or overcome them, and /or who frequently miss deadlines without giving prior warning .Implementing Policies - Ensure that new policies are understood and taken seriously; communicates new policies and procedures to employees, supports them with adequate and timely resources; monitors actual practices in a manner that makes it clear that full compliance is expected; avoids behavior or communications that might send a mixed message about the importance of new procedures or suggests that full compliance is optional.Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason, even when dealing with emotional topics.Handles Difficult Issues - Handles sensitive or difficult issues with grace and confidence; remains clear headed and focused and inspires others to do the same; remains objective in the face of strong emotions; can acknowledge strong emotions without being unduly influenced by their intensity.Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience “ High school diploma or equivalent required with some college preferred. At least 1-3 years experience in consumer collections required. regulations, laws, and associated processing procedures, required.Language Skills “ Excellent, customer service, organizational, critical thinking, communication, and time management skills. Effective inter/intra-departmental verbal and written communication skills. Ability to work independently as well as function as part of a team.Reasoning Ability “ Ability to define problems, collect data, establish facts, and draw valid conclusions.Computer Skills “ To perform this job successfully, an individual should have knowledge of Microsoft Office; Word, Excel, and Outlook; and master proprietary software used in student and employee records.Other Qualifications “ Industry certificationsPhysical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand, walk; use hands to finger, handle or feel; reach with hands and arms and talk or hear.Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually moderate.Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.