Talent.com
Planet
Onboarding OperatorPlanet • Chicago, IL, United States
Onboarding Operator

Onboarding Operator

Planet • Chicago, IL, United States
13 days ago
Job type
  • Full-time
Job description

Onboarding Operator

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day. Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.

Role overview:

As Onboarding Operator you'll be responsible for managing the end-to-end merchant onboarding process across multiple IT platforms and internal departments at Planet, ensuring a seamless and timely setup experience. Acting as a key point of contact, the role combines strong customer service with cross-functional collaboration to resolve queries, maintain data integrity, and drive continuous improvements in how Planet supports its merchants.

What you will do:

  • Run all aspects of merchant onboarding, across a number of IT platforms, internal departments and external partners merchants are onboarded in a timely manner
  • Provide excellent customer service, by responding quickly to customer queries with accurate information, in line with established SLA's
  • Resolve issues/queries by interacting and communicating with other colleagues/ departments
  • Route tickets to the correct department to take action on needed changes to merchant's accounts
  • Submit requests for mass account changes to the appropriate departments, explaining in fine detail the scope of the needed changes, providing screen shots of how to account change is performed in order for the appropriate department to help create mass account change scripts. Help Validate in testing environment if scripts for mass account changes are correctly working.
  • Adapt to fast moving environment in a proactive and team focused manner
  • Liaise with Merchants and other departments to enable solutions delivery on time and to the correct specification
  • Provide accurate, valid and complete information
  • Liaise with other departments to review contracts to ensure correct configuration and billing models provided
  • Communicate any improvements that can be made to make supporting merchants more effective
  • Help maintain and update the team knowledge base
  • Ensure Data Integrity is maintained when working on tickets by ensure the tickets are appropriately categorized with the type of change being made and that the merchant relevant information is populated on the ticket to help it be easier to find any merchant's records of changes made to their account
  • Collaborate with internal stakeholders to ensure the best service and experience for the customers we serve
  • Work with an openness to take on new tasks and challenges as they present themselves within the position
  • Follow communication procedures, guidelines and policies
  • Flexibility with traveling to provide onsite Installation support.

Who you are:

  • You will have a strong understanding of the integrated payments world
  • Well organized and able to work to tight deadlines
  • You will be a strong team player
  • Previous experience within Fintech, payments, POS or Tax Free industry is an added asset

Why Planet:

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you Apply now.

At Planet, you would be working primarily remotely with occasional in office presence for training/meetings. At Planet, we embrace a hybrid work model, with three days a week in the office. Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.

Create a job alert for this search

Onboarding Operator • Chicago, IL, United States

Similar jobs

CDL-A Refrigerated Owner Operator - $2.00 to $3.00 per mile in Bolingbrook, IL

AllTruckJobsChicago, Illinois, US
Full-time

Reflected gross income after dispatch fees.Subject to weekly market review .Layover and Detention are paid in full, according to the customer agreement.You pay for Liability, Cargo, Fuel, Trailer r... Show more

 • Promoted

Caregiver-See why you should interview with us

Amada Senior CareHighwood, IL, United States
Full-time

We are seeking a compassionate Caregiver to join our team.The Caregiver will provide assistance to individuals in their daily living activities, ensuring their comfort and well-being.Responsibiliti... Show more

 • Promoted

Loan Originator - East Region

Wintrust FinancialHighland Park, IL, United States
Full-time

Wintrust Mortgage was founded in 1981 to help customers achieve the American dream of homeownership and has since successfully navigated the ever-changing real estate market.As a full-service, fede... Show more

 • Promoted

Channel Developer On-Premise

Enthuse Marketing Group, LLCHighland Park, IL, United States
Full-time

Enthuse is an education-led marketing agency.We're a passionate team of marketers, educators, and instructional designers all dedicated to a singular mission we teach the world to love our client'... Show more

 • Promoted

Bail Bond Operator

Amalgamated Bank of ChicagoChicago, IL, United States
Full-time

For over 100 years, ABOC has fostered deep ties with our customers and our community, serving the banking needs of countless businesses, organizations, institutions, and individuals, many for multi... Show more

 • Promoted

Telephone Operator

Marriott International, IncChicago, IL, United States

Additional InformationPrefer flexible and weekend shifts, Prefer to work on holidays Job Number26026845 Job CategoryRooms & Guest Services Operations LocationThe St.Regis Chicago, 401 E Upper W... Show more

 • Promoted

Remote Pilot Operator at ORD / MDW

SAICChicago, IL, United States
Remote
Full-time

DescriptionPLEASE NOTE :This is NOT a UAS, UAV, RPV, or DRONE pilot position.We are looking for Full-time, Remote Pilot Operator (RPO) candidates to join the SAIC Controller Training Solutions (CTS... Show more

 • Promoted

CDL-A Refrigerated Owner Operator - $2.00 to $3.00 per mile in Quincy, IL

AllTruckJobsChicago, Illinois, US
Full-time

Reflected gross income after dispatch fees.Subject to weekly market review .Layover and Detention are paid in full, according to the customer agreement.You pay for Liability, Cargo, Fuel, Trailer r... Show more

 • Promoted

Telephone Lead Generator

RamproZion, IL, United States
Full-time

RamPro is a commercial facilities cleaning company specializing in kitchen exhaust systems, kitchen deep cleaning, and front of house cleaning and sanitization.We provide comprehensive cleaning ser... Show more

 • Promoted

AML Onboarding Associate

Clear StreetChicago, IL, United States
Full-time

New York, NY | Del Mar, CA | Tampa, FL | Chicago, IL.Clear Street is modernizing the brokerage ecosystem.Founded in 2018, Clear Street is a diversified financial services firm replacing the legacy ... Show more

 • Promoted

Flavors Blender Operator

Synergy FlavorsChicago, IL, United States
Full-time

Company Overview Synergy Flavors, part of the Carbery Group, is more than just a leading international supplier of ingredients to the global food and beverage industry--we're a team driven by purpo... Show more

 • Promoted

Owner-Operator Box Truck - OTR 8K

Global Employment Team INCChicago, Illinois, United States
Full-time
Quick Apply

Owner-Operator Position - BOX TRUCK 24ft and 26ft.Join the company with the best recommendations on the market.Weekly gross $6,000 - $8,000 (solo).Hard runners can make more than 8k.Only 10% compan... Show more

Electronic Onboarding Specialist (On-Site) - Chicago, IL

StaffingChicago, IL, United States
Full-time

Electronic Onboarding Specialist (On-Site).Location: Chicago, IL Rate: DOE.Lead the client onboarding project and coordinate with other departments to ensure all customer requirements.Provide clien... Show more

 • Promoted

Shift Supervisor

CVS HealthHighland Park, IL, United States
Full-time +1

We're building a world of health around every individual shaping a more connected, convenient and compassionate health experience.At CVS Health, you'll be surrounded by passionate colleagues who c... Show more

 • Promoted

Switchboard Operator

Saint Mary of Nazareth HospitalChicago, IL, United States
Part-time

Overview:Department:Communications Schedule:2nd Shift Evenings 8-hour shifts.Mary of Nazareth Hospital Location:2233 W Division St, Chicago, Illinois 60622.Responsibilities:The Switchboard Operator... Show more

 • Promoted

CT Technologist II

Endeavor HealthHighland Park, IL, US
Full-time +1

The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.CT Technologist II – Full Time.Perform CT exams for use by physicians in diagnosing... Show more

 • Promoted

Recruiting and Onboarding Specialist

Casa CentralChicago, IL, United States
Full-time

Under the direction of the HR Director and in collaboration with both marketing and department/program managers, this position's main goal is to efficiently and effectively fill open positions.This... Show more

 • Promoted

Opera Cloud Business Analyst - Remote

Gandiva InsightsHighland Park, IL, United States
Remote
Full-time

Title - Opera Cloud Hotel Operations Analyst Support / Opera Cloud Business AnalystRemoteGreen Card, Citizens - Only6 monthsCentral Time Zone / Chicago, IL2 openingsMUST HAVE :Opera Cloud Administr... Show more

 • Promoted

Machine Operator

Bimbo Bakeries USAChicago, IL, United States
Full-time

Have you ever enjoyed Arnold , Brownberry or Oroweat bread? A Thomas' English muffin or bagel? Or perhaps snacked on a Sara Lee , Entenmann's or Marinela cake or donut? If the answer is yes, then y... Show more

 • Promoted

Electronic Onboarding Specialist (On-Site) - Chicago, IL

Georgia IT, Inc.Chicago, IL, United States
Full-time

Electronic Onboarding Specialist (On-Site).Location: Chicago, IL Rate: DOE.Lead the client onboarding project and coordinate with other departments to ensure all customer requirements.Provide clien... Show more