Site Manager Tampa International Airport (Janitorial Services)

Site Manager

As the Site Manager for FCS at Tampa International Airport, you will provide leadership and direction for all aspects of the janitorial operation, ensuring a clean, safe, and welcoming environment for passengers, employees, and visitors. You will oversee daily staffing, training, scheduling, quality control, safety compliance, and client relations while ensuring all contractual obligations and performance standards are met. The Site Manager serves as the primary point of contact for airport management and FCS leadership, driving operational efficiency, maintaining regulatory compliance, and promoting a culture of accountability, teamwork, and continuous improvement. Success in this role requires proven leadership, excellent problem-solving abilities, strong attention to detail, and the ability to effectively manage operations in a dynamic, 24/7 airport environment.

Key Responsibilities

• Oversee Site Operations: Manage all day-to-day janitorial operations at Tampa International Airport, ensuring contract requirements, quality standards, and client expectations are consistently met.
• Staff Leadership: Supervise, lead, and develop a large overnight workforce of 5070+ employees. Provide coaching, training, performance evaluations, corrective action, and ongoing support to ensure operational excellence.
• Scheduling & Workforce Management: Create and adjust nightly staffing schedules, assign cleaning routes and work zones, and ensure adequate coverage across all assigned areas. Effectively manage call-outs, no-shows, overtime, and staffing shortages while maintaining service levels.
• Quality Control: Conduct routine inspections, walkthroughs, and quality audits to verify compliance with cleaning standards, airport regulations, and contract specifications. Document deficiencies and ensure corrective actions are completed promptly.
• Client Communication: Serve as the primary point of contact for airport representatives and client management. Respond professionally to client concerns, requests, and feedback while maintaining strong working relationships.
• Operational Reporting: Complete daily shift reports, incident logs, staffing reports, equipment reports, and operational documentation. Communicate staffing, safety, quality, and operational issues promptly to upper management.
• Inventory & Equipment Management: Oversee inventory levels of cleaning supplies and equipment. Ensure all equipment is properly maintained, operational, and available for nightly operations.
• Safety Compliance: Enforce OSHA safety regulations, PPE requirements, and company safety policies. Conduct regular safety meetings and ensure all employees follow established safety procedures.
• Training & Employee Development: Train new hires and provide ongoing coaching on proper cleaning techniques, equipment operation, safety procedures, and company expectations. Foster a culture of accountability, teamwork, and continuous improvement.
• Contract Compliance: Ensure all janitorial services meet contractual obligations, service-level agreements, and company performance standards while maintaining operational efficiency.
• Problem Resolution: Address employee concerns, operational challenges, client issues, equipment failures, and emergency situations quickly and effectively to minimize service disruptions.
• Team Collaboration: Promote a positive, professional, and collaborative work environment while encouraging accountability, communication, and respect among all team members

Qualifications

• 35+ years of experience in janitorial, custodial, or facility operations.
• Minimum of 2+ years of supervisory or Site Manager experience.
• Experience managing overnight/3rd shift operations.
• Proven ability to supervise large teams of 5070+ employees.
• Experience assigning work routes, cleaning zones, and staffing schedules.
• Strong leadership skills with the ability to enforce productivity and quality standards.
• Demonstrated experience managing employee attendance issues, including call-outs, no-shows, and staffing shortages.
• Proven ability to coach, train, motivate, and develop employees while addressing performance concerns professionally.

Knowledge & Technical Skills

• Strong knowledge of commercial janitorial procedures, including:
• Floor scrubbing, stripping, waxing, and buffing.
• Carpet extraction and pressure washing (when applicable).
• Restroom sanitation and high-touch surface cleaning.
• Experience operating commercial cleaning equipment, including buffers, auto scrubbers, extractors, vacuums, and pressure washers.
• Thorough understanding of OSHA regulations, PPE requirements, and workplace safety standards.
• Experience conducting quality inspections, documenting deficiencies, and implementing corrective actions.
• Ability to complete daily operational reports, incident reports, and employee documentation.
• Strong communication skills with upper management, client representatives, and frontline employees.
• Experience responding to client concerns in real time while maintaining strong customer relationships.
• Ability to multitask, prioritize responsibilities, and make sound decisions in a fast-paced airport environment.
• Proficiency with Microsoft Office, email, and basic computer applications.
• Bilingual (English/Spanish) preferred.
• High school diploma or equivalent required; additional education or certifications in Facilities Management, Business, or a related field are a plus.
• Must successfully pass all required background checks, airport security clearances, and drug screenings.

Physical Requirements

• Ability to stand, walk, bend, and climb for extended periods.
• Ability to lift and carry up to 50 pounds.
• Ability to work indoors and outdoors in varying environmental conditions.
• Must be available to work overnight shifts, weekends, holidays, and additional hours as operational needs require.

Salary Range: $52,000 $55,000 annually

Work Schedule: This is a full-time, 40-hour-per-week position. The standard schedule is Sunday through Thursday from 10:00 PM to 6:30 AM. Schedule and days off may be adjusted based on operational needs, staffing requirements, airport activities, or business demands. Flexibility to work weekends, holidays, and additional hours as needed is required.

FCS Facility Services is an equal employment opportunity employer dedicated to promoting an inclusive, diverse, and innovative environment for our employees. We provide all qualified applicants with employment consideration without regard to race, color, religion, sex, pregnancy, childbirth, ancestry, national origin, age, protected veteran status, marital status, genetic information, gender identity or expression, sexual orientation, disability, or any other protected status in accordance with applicable federal, state, or local laws.