As a Deployment Success Manager on Serval's Agent Deployment team, you'll be the long-term owner of customer outcomes, making sure the value created at deployment compounds into adoption, expansion, and renewal. You're the customer's primary technical partner post-deployment: resolving issues, deepening their use of Serval, and advocating for their needs internally.
What sets this role apart is that you don't just manage success, you build it. You'll write code, ship fixes, and create the systems and automation that let us deliver world-class support to more customers without scaling headcount in lockstep. This role is for someone who blends real technical depth with customer obsession and a commercial instinct for what drives retention and growth.
The best Deployment Success Managers leave every customer more self-sufficient, and every process more scalable, than they found it, so that the success of the next ten customers is easier than the last.
Deployment Success Manager • San Francisco, CA, United States
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