Patient and Family Experience Coach

Patient And Family Experience Coach

Join a team that shares your calling

At MultiCare, you're more than just a job title you're part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you'll find a place to grow, do meaningful work and build a career you love in a community that feels like home.

This is a 100% on-site position supporting multiple hospitals in inpatient units and the Emergency Department (ED) across the following locations:

• Tacoma General Hospital
• Good Samaritan Hospital
• Allenmore Hospital
• Auburn Medical Center
• Covington Medical Center
• Mary Bridge Children's Hospital
• Capital Medical Center

Candidates must be able to work at any of the listed locations based on enterprise needs

FTE: 1.0, Shift: Day, Schedule: Day

Position Summary

The Patient and Family Experience Coach acts as a system champion dedicated to supporting a world-class culture of excellence by driving the focus of "patient and family as the center" of all work. This person will utilize their expertise to apply consultative, facilitative, and collaborative skills - along with knowledge of established and innovative service philosophies and practices - to support and drive the implementation of patient and family experience best practices in all areas, inclusive of Consumer Assessment of Healthcare Providers and System (CAHPS) improvement initiative strategy(s) and programs to improve the patient and family experience in a healthcare setting. In this role, you will maintain a constant focus on emerging trends and work with your team and your leader in developing consumer-centric technologies while providing exceptional service and support.

Responsibilities:

• Collaborates with leadership on a strategic vision of patient, family, and consumer engagement and experience to be cascaded down to all staff members, both clinical and non-clinical
• Meets with leaders, staff members, clinicians, patients, and families to provide operational leaders with the support needed to hear the voice of the patient and family and create a patient- and family-centric culture
• Supports a culture where every person, regardless of role, is a care giver
• Collaborates with, advises, and inspires all MHS team members to improve their patient and family interactions and hardwire proven best practices for highly efficient and effective processes along the patient care journey
• Supports the creation of the ideal patient, family, and consumer experience through engaging the front-line team and patients through advisory councils, survey responses, rounding and other feedback

Requirements:

• Bachelor's degree
• Five (5) years healthcare experience with at least two (2) years of focused work in patient and family experience
• Basic experience with/knowledge of Power BI preferred

Why MultiCare?

Rooted in the local community

Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years.

Growth and education

Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you.

Well-being and support

Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life.

Living our values

Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other.

Belonging for all

Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued.

Pacific Northwest lifestyle

Work and live where natural beauty, adventure and strong community connections are part of everyday life.

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $67,662.40 - $97,364.80 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align.