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Cool Willy's
General ManagerCool Willy's • Tucson, AZ, United States
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General Manager

General Manager

Cool Willy's • Tucson, AZ, United States
30+ days ago
Job type
  • Full-time
Job description

General Manager (General Manager in Training)

Cool Willy's Air Conditioning & Plumbing | Tucson, AZ

Lead Today. Take Over Tomorrow.

Cool Willy's Air Conditioning & Plumbing is seeking an experienced Home Services General Manager to work alongside our current General Manager before transitioning into full leadership of our Tucson operation.

This is a unique opportunity for a proven leader who wants a structured succession plan rather than being thrown into a role on day one. You'll spend time learning our people, processes, culture, and operations before taking full ownership of a $10 million residential HVAC and Plumbing business.

If you've successfully led a high-performing home service company and know how to drive revenue, develop leaders, improve profitability, and build winning teams, we want to talk with you.

What You'll Do

During the Transition

  • Partner directly with the current General Manager to learn all aspects of the business.
  • Build relationships with employees, managers, and key customers.
  • Gain a deep understanding of company operations, financials, and culture.
  • Identify opportunities to improve efficiency and profitability.

After Transition

  • Assume full responsibility for the daily operations of the Tucson branch.
  • Lead HVAC, Plumbing, Customer Service, Dispatch, Sales, and Installation teams.
  • Own the branch P&L and drive revenue, profitability, and EBITDA growth.
  • Develop department managers through coaching, accountability, and leadership.
  • Monitor and improve key performance indicators, including:
    • Revenue
    • Gross Margin
    • EBITDA
    • Average Ticket
    • Membership Growth
    • Close Rates
    • Customer Satisfaction
    • Employee Retention
  • Create a culture built on accountability, teamwork, and exceptional customer service.
  • Partner with recruiting to attract and retain top talent.

Qualifications

  • 5+ years of General Manager or senior operational leadership experience within the residential home services industry.

  • Experience managing a $56 million or larger HVAC, Plumbing, Electrical, or multi-trade home service operation.

  • Strong understanding of residential service, sales, installation, dispatch, and customer service operations.

  • Proven experience managing a branch P&L and improving profitability.

  • Demonstrated ability to coach and develop managers and field leaders.

  • Experience driving revenue growth while maintaining exceptional customer satisfaction.

  • ServiceTitan experience is strongly preferred.

What We're Looking For

We're looking for a leader who:

  • Leads by example.

  • Builds high-performing teams.

  • Holds people accountable while developing them.

  • Makes data-driven decisions.

  • Thrives in a fast-paced, growth-oriented environment.

  • Has a passion for creating an outstanding customer experience.

  • Thinks like an owner and takes pride in building successful businesses.

Why Cool Willy's?

  • Competitive executive compensation

  • Performance-based bonus opportunity

  • Full benefits package

  • Paid Time Off & Paid Holidays

  • 401(k)

  • Leadership development and executive support

  • Opportunity to lead an established, growing company

  • A clear succession plan into the General Manager role

  • Join an organization committed to investing in its people and long-term growth

Ready to Lead the Next Chapter?

If you've successfully managed a residential home service business and are looking for the opportunity to lead an established company while making a lasting impact, we'd love to speak with you.

Apply today and become the future leader of Cool Willy's Air Conditioning & Plumbing in Tucson, Arizona.

Ability to Commute:

  • 1435 S Euclid Ave, Tucson, AZ 85713
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General Manager • Tucson, AZ, United States

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