Associate Director, Technology Innovation - Google Engineer

Associate Director, Technology Innovation - Google Engineer

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking an Associate Director, Technology Innovation - Google Engineer to join our Digital Nexus technology organization. This is a hybrid work opportunity.

Responsibilities:

• Drive day-to-day platform delivery and execution across releases, upgrades, patches, and configuration changes; coordinate change management activities to ensure controlled, well-documented deployments within firm risk and security guardrails
• Own operational readiness and continuous improvement including runbooks, standard operating procedures, monitoring/alerting, capacity planning, resiliency testing, and performance tuning; identify and remediate recurring issues through root cause analysis
• Lead incident, problem, and service management execution as a key escalation leader for platform-related incidents; coordinate cross-functional responders to restore service quickly, document post-incident learnings, and implement preventative actions; manage L1/L2/L3 support, ensuring timely triage, accurate diagnosis, and consistent communication; partner with the director to define roles, responsibilities, and on-call coverage
• Enable safe and scalable integrations by developing and maintaining best practices and reference patterns for connecting Gemini Enterprise to other internal Enterprise systems; support onboarding of new out-of-box agents and features with appropriate governance
• Partner with Google and internal stakeholders on operational and technical topics, including ticket escalation, support case management, roadmap coordination inputs, and validation of fixes or enhancements
• Track platform health and service performance by owning key operational metrics (uptime, latency, incident trends, ticket aging, change success rate), producing regular reporting, and driving actions to meet established Service Level Agreements (SLAs)
• Act with integrity, professionalism and personal responsibility to uphold KPMG's respectful and courteous work environment

Qualifications:

• Minimum eight years of recent experience in technology operations, application support, or system administration; experience supporting cloud-based platforms is preferred
• Bachelor's degree from an accredited college or university is preferred; minimum of a high school diploma or GED is required
• Demonstrated experience supporting enterprise platforms at scale, including release management, operational readiness, monitoring, and reliability practices; experience deploying, supporting, or scaling Google platforms (including Gemini Enterprise) is preferred
• Practical experience with incident triage, ticketing systems, change management, and documentation practices in an enterprise environment is desirable
• Familiarity with cloud concepts, identity and access management (IAM), security fundamentals, and monitoring/observability tools (logs, metrics, alerts)
• Proven experience with Google Cloud and/or Google enterprise platforms; exposure to AI/agent platforms or automation tools is preferred.
• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)

KPMG LLP and its affiliates and subsidiaries ("KPMG") complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work.