Advanced Professional Services Consultant

Advanced Professional Services Consultant

We're looking for an Advanced Professional Services Consultant to lead the successful delivery of Brightree's HME/DME solutions. In this role, you'll manage end-to-end software implementations, guiding customers through system configuration, workflow design, and training while ensuring a seamless transition to live operations. You'll collaborate closely with clients to understand their business and technical needs, develop tailored training materials, and drive adoption through engaging remote sessions. Acting as a trusted advisor, you'll troubleshoot issues, manage escalations, and provide ongoing feedback to improve the product experience. This is a great opportunity for someone with healthcare software implementation experience who thrives in a fast-paced, client-facing environment and enjoys delivering impactful solutions.

Responsibilities

• Manage the successful implementation of the HME/DME product to Brightree customers. This includes the management of all project related activities including consulting, system configuration, training, training materials development, and team/customer communications.
• Provide remote implementation and training services related to Brightree HME/DME implementations.
• Drive working sessions with customers to understand and document business and technical requirements for HME/DME functionality.
• Provide status updates to management using standard reporting tools.
• Facilitate and conduct group trainings.
• Create HME/DME documentation for internal and customer usage. This includes configuration guides and training materials. Enhance these materials as required for product updates.
• Manage customer escalations through appropriate Brightree channels.
• Analyze, troubleshoot, document, and solve software issues reported by customers.
• Track and report product defects to Support for appropriate resolution.
• Successfully transition live customers to standard support processes.
• Provide feedback to Product Management and Development regarding product enhancements.

Qualifications and Experience

• Knowledge of software implementations, system workflows, and implementation of best practices.
• 2+ years' experience implementing, project managing, or training on healthcare software systems.
• Experience implementing and/or training on Brightree applications.
• 1+ years of experience training users on HME/DME applications.
• 1+ years of experience implementing forms-based software.
• Familiarity with Software as a Service (SaaS) application and performance criteria.
• Strong analytical ability to troubleshoot and diagnosis technical software and implementation issues.
• Some experience developing training materials and product reference documentation for healthcare software.
• Leadership skills including the ability to manage customer expectations and drive project results.
• Experience training software users in a highly diversified environment.
• Ability to travel up to 30% Preferred

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills.

At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $91,000 - $114,000

Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.