VP Operations / Home Health

Home Care Services Director

Develops short- and long-term home care services goals and plans ensuring alignment with broader organization priorities. Utilizes metrics and organization vision to lead and direct strategic practices and standards. Develops and implements home care services practice standards and guidelines across organization. Oversees home health, hospice and palliative service lines, as well as partners with regional peers to promote post-acute services.

Serves as a member of the leadership team providing strategic direction on home care service related issues. Works effectively as a team member in a dynamic executive environment in a matrix organization and promotes teamwork within and across the organization by maintaining positive relationships and utilizing effective problem-solving skills. Ensures home care services operate efficiently and effectively, while maximizing profitability and growth. Ensures improved operational integration of home health, hospice and palliative services with system services. Advises on identified challenges that relate to the operation of post-acute and recommends appropriate action. Recommends changes to administrative policies to achieve strategic objectives. Regularly displays and encourages ethical behavior in the areas of business ethics, legal compliance, confidentiality, conflicts of interest, vendor relationships and the reporting of questionable activities. Serves as a role model and mentor to operation leaders. Identifies common opportunities for standardizing processes to achieve a consistent experience for all served. Develops strategies to ensure premier patient satisfaction. Leads development of standards to facilitate effective utilization of the electronic health record. Assists leaders in administering, directing and coordinating the activities of the home care services staff to achieve strategic objectives. Oversees home care service operations to ensure compliance with established corporate objectives and the delivery of optimal health care services. Takes administrative calls as assigned, solving problems and making appropriate policy interpretations to ensure quality care to patients. Monitors progress toward home care patient satisfaction goals and recommends and implements corrective actions as necessary. Establishes and implements key quality metrics to evaluate the quality of patient care. Participates in ongoing continuous quality improvement education and training. Oversees human resource management for the assigned area creating a culture of employee engagement. Ensures HR policies are administered consistently across function. Organizes home care service areas through appropriate structure and delegation of functions. Identifies succession planning needs. Promotes team building and collaboration. Motivates, encourages and empowers staff to achieve personal, organizational and team goals. Recognizes accomplishment. Encourages and provides opportunity for staff input and feedback regarding improvement opportunities. Recommends and implements changes as needed to comply with accrediting or performance standards. Reviews financial indicators and implements action and modifications when warranted. Maintains clear expectations of accountability with direct reports. Communicates with managers to resolve various issues related to staffing, utilization of home care services and facilities, equipment and supplies, and interdepartmental processes and hand-offs. Maintains knowledge and achieves compliance with federal, state and local regulatory requirements, licensure, accreditation requirements, record procedures and internal controls. Regularly informs and updates staff on organizational and industry issues. Coordinates the provision of health care activities to ensure patient care is provided in accordance with regulatory, statutory and legal standards. Reviews pending legislation on local, state and national levels for impact on health care; and when appropriate, enlists support to influence effective legislation. Works in a constant state of alertness and safe manner.