Act as a Business Systems Analyst for IVR applications supporting collections. Work extensively with NICE CXone (Studio, IVR flows, reporting, and integrations). Gather, analyze, and document business and functional requirements for IVR enhancements and new features. Collaborate with business stakeholders, product owners, and technical teams to translate requirements into testable solutions. Create and execute test plans, test cases, and test scripts for IVR call flows and integrations. Perform functional, regression, integration, and UAT testing for IVR systems. Validate IVR call flows, prompts, routing, self-service options, and error handling. Support testing related to collections use cases such as payment processing, account authentication, delinquency routing, and call deflection. Identify, document, and track defects through resolution. Ensure compliance with business rules, regulatory requirements, and quality standards. Participate in release planning, deployments, and post-production validation.
Required Qualifications
Preferred Qualifications
Compensation, Benefits and Duration
Minimum Compensation: USD 42,000 Maximum Compensation: USD 147,000 Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role. Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees. This position is available for independent contractors No applications will be considered if received more than 120 days after the date of this post
NICE CXone Business Systems Analyst - Plano, TX • Plano, TX, United States
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