Senior Manager Vendor Management Office (VMO)

Senior Manager, Vendor Management Office

Deloitte Technology US (DT-US), an internal enterprise technology organization within Deloitte, is seeking a Senior Manager to lead the Vendor Management Office (VMO). This role serves as a strategic leader responsible for defining and executing the enterprise vendor management strategy across Deloitte's technology ecosystem. You will lead a high-performing VMO function that drives vendor governance, financial optimization, performance management, and risk alignment across a complex portfolio of strategic technology partners. This role operates at the intersection of technology, finance, procurement, and risk, ensuring Deloitte maximizes value from its vendor investments while enabling innovation, scalability, and operational excellence. As a VMO leader, you will shape the future of vendor management through ServiceNow-enabled automation, AI-driven insights, and continuous capability evolution, aligning vendor strategy with enterprise priorities.

Work You'll Do:

• Lead the enterprise vendor management strategy across DT-US.
• Establish and evolve governance frameworks, operating models, policies, and standards across the vendor lifecycle.
• Advise the CIO, COO, and senior business leaders on vendor strategy, selection, and portfolio governance.
• Drive alignment across U.S. and Global VMO priorities and strategies.
• Build, lead, and develop a multidisciplinary VMO team spanning vendor governance, performance, financial management, and risk.
• Oversee end-to-end vendor lifecycle management, from onboarding through renewal or exit, while ensuring alignment with architecture, security, compliance, and risk requirements.
• Lead vendor portfolio strategy through major transformation efforts, including large-scale technology initiatives, mergers and acquisitions, and divestitures.
• Own vendor performance and financial management, including SLA/SLO alignment, KPI tracking, executive reporting, budgeting, forecasting, cost optimization, and issue remediation.
• Lead the enterprise VMO technology roadmap in ServiceNow, including Supplier Lifecycle Operations and Contract Management Pro, to advance automation, standardization, analytics, and AI-enabled capabilities.
• Own the third-party risk framework and partner across Procurement, Finance, Legal, Cyber, Risk, and Technology to strengthen vendor governance, manage risk, and inform long-term investment decisions.

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to mentor and provide clear guidance to others

Qualifications Required:

• Bachelor's degree
• 10+ years of experience in IT vendor management, supplier governance, strategic sourcing, or enterprise technology operations
• 2+ years experience leading or transforming a Vendor Management Office or similar governance function in addition to working on the budgeting, forecasting and cost optimizations of VMOs
• 8+ years vendor lifecycle management, performance governance, and financial management
• 1+ years recently working with ServiceNow Supplier Lifecycle Operations (SLO) and Contract Management Pro as core VMO platform modules
• Bachelor's degree in Business, Finance, Information Systems, or equivalent
• Limited immigration sponsorship may be available
• Ability to travel 0-10%, on average, based on the work you do; this role is predominantly remote with the option to work from home or a nearby Deloitte office

Preferred:

• Proven ability to lead teams and influence senior stakeholders
• Strong strategic, analytical, and problem-solving skills
• Executive communication and presentation skills
• Experience in large-scale enterprise IT environments
• Experience leveraging AI, predictive analytics, or automation in vendor management
• Familiarity with third-party risk management frameworks (TPRM)
• Experience with IT financial management, chargeback/showback models
• Experience developing vendor market intelligence and benchmarking
• MBA or equivalent graduate degree