Crisis Response Team Lead

Crisis Response Team Lead

Full or provisional licensure required! Join a supportive team who values compassion, excellence, collaboration, inclusion, hope, & authenticity!

As our Crisis Response Team Lead, you will provide clinical, administrative, and operational oversight for the Crisis Response Team (CRT) within Southlight's Raleigh Hub. This position is responsible for supervising crisis staff, ensuring high-quality crisis intervention services, coordinating daily operations, supporting community partnerships, and maintaining compliance with applicable state, Medicaid, accreditation, and agency standards.

The Team Lead promotes trauma-informed, recovery-oriented, person-centered care while ensuring timely and effective responses to behavioral health crises in community and facility-based settings.

Pay: $26.44 + per hour, based on credentials.

Schedule: Monday - Friday, 6:00am - 2:00pm.

Benefits: Being a part of a non-profit behavioral health organization has some unique benefits, along with our incredible health insurance options. Working here at SouthLight, you will be able to make a difference in people's lives every day, and know that you are a part of inspiring positive change in your community.

You will be eligible for medical benefits the first of the month following your first 30 days. We have options for a standard plan, as well as an HSA with a $100 initial contribution and up to a $25 per paycheck match. You would receive 10 paid holidays as well as PTO hours which would accrue at a rate of 10 hours per month. After 6 months you would be eligible to enroll in our 401(k) plan which has a 4% match. We also provide company paid life insurance, short- and long-term disability, in house and paid training opportunities, and paid credentialing. SouthLight is also an approved employer for the Public Service Loan Forgiveness Program (PSLF).

We are excited to offer an additional benefit of Clinical Supervision Reimbursement. We will provide a monthly reimbursement of up to $200 (full-time) or $100 (part-time) to each associate level clinician electing this benefit for no more than 2 years, or until licensure is completed, whichever is first. Licensures eligible to receive this benefit include LCSWA, LCMHCA, LMFTA, LPA, LCASA, and CADC.

Job Responsibilities of a Crisis Response Team Lead:

• Provide clinical oversight and guidance to crisis team staff (coordinate daily staffing and scheduling for crisis coverage and facilitate team meetings)
• Conduct chart audits and quality reviews (monitor key performance indicators and program outcomes)
• Develop and maintain collaborative relationships with hospitals, law enforcement, EMS, community providers, managed care orgs, and social service agencies
• Supervise clinicians, qualified professionals, peer support specialists, and support staff
• Provide direct crisis intervention services when clinically or operationally necessary by assisting with assessment of suicide risk, homicide risk, and psychiatric instability
• Support staff in managing high-acuity behavioral health crises
• Coordinate hospitalization and emergency referrals when appropriate
• Participate in hiring and interview processes

Qualifications of a Crisis Response Team Lead:

Education and Experience:

• Master's degree in Human Services field (Social Work, Counseling, Psychology, Marriage and Family Therapy, Psychiatric Nursing, or related behavioral health field)
• Min 3-5 years' of behavioral health experience
• Min 1-2 years' of supervisory or leadership experience preferred
• Experience in crisis services, mobile crisis, emergency psychiatry, ACT, CST, or community mental health strongly preferred

Licensure/Certifications:

• Full or provisional license, full licensure preferred (LCSW/A, LCMHC/A, LMFT/A) or RN with psychiatric experience (LCAS/A acceptable as secondary credential)
• Valid driver's license
• CPR/First Aid required upon hire

Knowledge, Skills, and Abilities:

• Strong crisis assessment and intervention skills
• Knowledge of suicide prevention and risk management
• Ability to lead in high-stress situations
• Knowledge of community behavioral health systems
• Familiarity with Medicaid documentation standards
• Strong communication and conflict resolution skills
• Ability to supervise multidisciplinary teams
• Understanding of trauma-informed and recovery-oriented care
• Ability to collaborate with community partners and emergency systems
• Strong organizational and documentation skills

About Us:

Tap into your passion at SouthLight. For more than 55 years, SouthLight Healthcare has been a trusted leader in providing compassionate, evidence-based mental health and substance use treatment across Central North Carolina. As a nonprofit organization, we are dedicated to improving lives by expanding access to high-quality care, supporting recovery, and helping individuals build healthier, more hopeful futures. Each year, our team serves thousands of people through outpatient, community-based, and innovative treatment programs designed to meet people where they are.

At SouthLight, our people are the heart of everything we do. We foster a collaborative, inclusive culture where compassion, excellence, authenticity, hope, and innovation guide our work every day. Whether you're providing direct patient care or supporting our mission behind the scenes, you'll join a team committed to making a meaningful impact while investing in your professional growth. If you're passionate about serving others and want to be part of an organization transforming behavioral healthcare in our communities, we'd love to have you on our team.