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Ironwood Cancer & Research Centers
Patient Access ManagerIronwood Cancer & Research Centers • Chandler, AZ, United States
Patient Access Manager

Patient Access Manager

Ironwood Cancer & Research Centers • Chandler, AZ, United States
3 days ago
Job type
  • Full-time
Job description

Patient Access Manager

Ironwood Cancer & Research Centers is seeking an experienced Patient Access Manager for our multi-specialty oncology practice. In this role, you'll lead front-end financial operations and drive excellence across Patient Financial Servicesensuring accurate processes, strong team performance, and a positive patient financial experience.

Key Responsibilities

  • Oversee Benefit Counseling, Insurance Verification, Patient Assistance, and Patient Access teams
  • Ensure accurate insurance verification to prevent denials
  • Audit workflows, production, and establish benchmarks/KPIs
  • Monitor collections of copays, deductibles, and patient balances at time of service
  • Maintain accurate fee schedules and cost-of-care calculations
  • Track physician adjustments and report key metrics to leadership

Leadership & Team Development

  • Lead, mentor, and develop supervisors, leads, and staff
  • Train teams and ensure processes are accurate and regularly reviewed
  • Oversee performance evaluations, coaching, and disciplinary actions
  • Promote accountability, productivity, and a high-performance culture

Quality & Patient Experience

  • Ensure financial responsibility is communicated clearly and compassionately to patients
  • Support patients by utilizing appropriate financial assistance programs
  • Maintain compliance with billing regulations, policies, and legal requirements
  • Drive a customer-focused approach across all patient interactions

Collaboration & Improvement

  • Partner with Operations and leadership to address uncollectible accounts
  • Improve financial workflows and patient access processes
  • Leverage analytics, dashboards, and audits to drive continuous improvement

Qualifications

  • 10+ years of medical billing experience
  • 5+ years of healthcare leadership experience managing PFS staff
  • Strong knowledge of accounts receivable, EOBs, insurance denials, and benefits
  • Experience with patient assistance programs and financial counseling
  • Knowledge of CPT, ICD-10, HCPCS coding and medical terminology
  • Understanding of oncology services, infusions, and specialty care billing
  • Proficiency in Microsoft Excel, reporting, and analytics
  • Experience with performance dashboards, auditing, and process improvement
  • Bachelor's degree preferred

Why Join Us?

  • Be part of the largest private-practice cancer provider in the Valley!
  • Make a meaningful impact on patients navigating complex financial care
  • Work in a collaborative, mission-driven environment
  • Competitive benefits and growth opportunities
  • Equal Opportunity Employer

Ready to make a difference?

  • Apply today and become part of a team that's "Changing LivesOne Patient at a Time"
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Patient Access Manager • Chandler, AZ, United States

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